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    • They have a shared purpose as part of the Calico Group to make a real difference to people’s lives.
    • Your role will also involve administrative duties such as…
    • Ability to remain calm under pressure and handle sensitive patient information discreetly.
    • Manage appointment scheduling and coordinate patient flow efficiently…
    • Assist with scheduling appointments and coordinating meetings for staff members.
    • Strong communication skills, both written and verbal, with an emphasis on…
    • All patient information to be recorded on the EMIS clinical system.
    • To make appointments by following the relevant protocols.
    • Direct post upstairs to office.
    • Utilise technology such as digital triage and automation to manage appointments, handle enquiries, and embed a culture of care navigation, providing guidance…
    • Managing appointments and phone calls.
    • Supporting the clinical team with day-to-day administration.
    • We’re looking for a warm, organised, and welcoming *…
    • Maintaining and monitoring the practice appointments system.
    • Processing personal and telephone requests for appointments, visits and telephone consultations,…
    • * Greeting customers as they enter.
    • * Ensure the clinic is clean and presentable at all times.
    • Medical Receptionist: 1 year (preferred).
    • Maintaining and monitoring the practice appointments system.
    • Taking payments in practice and over the phone for all appointments booked.
    • Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying…
    • To take clinical responsibility for all 12 young people who are inpatient on the unit, & manage a caseload of clients who are receiving direct high intensity…
    • Acting in a way that recognises the importance of people’s rights, interpreting then in a way that is consistent with practice procedures and policies and…
    • The Medical Receptionist will be responsible for providing excellent customer service to patients, managing patient appointments, and performing various…
    • Ability to communicate well with patients, both in-person, on the phone or via online chat portal.
    • Discount for both you and your family.
    • Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients…

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Job Post Details

Receptionist - job post

the calico group
3.7 out of 5 stars
Blackburn with Darwen
£24,638 a year - Part-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £24,638 a year

Job type

  • Part-time

Location

Blackburn with Darwen

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Cycle to work scheme
  • Discounted gym membership

Full job description

Job details

Job reference
REQ002716
Date posted
03/06/2026
Application closing date
30/06/2026
Location
Blackburn with Darwen
Salary
£24,638 (Full time equivalent)
Contractual hours
18
Basis
Part time
Job category/type
Blank
Attachments

Receptionist

Job description

Receptionist

Location: BWD

Salary: £24,638 (Full time equivalent)

Contract Type: Fixed Term Contract – end date 01/03/2027


About Us

At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.

We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.

Delphi Medical is a values led, innovative and specialist addiction (drug and alcohol) service, inspiring their clients to progress safely and successfully from dependance to freedom. They have a shared purpose as part of the Calico Group to make a real difference to people’s lives.


The Opportunity

As a Receptionist/Administrator within Delphi’s Blackburn with Darwen Team, Reception will be the main focus of the role, you will work closely with clients offering support by combining skills and knowledge to be able to support clients through their recovery journey. Your role will also involve administrative duties such as data collection, data entry and filing will be handled efficiently and effectively, adhering to deadlines, and following policies and/or procedures to ensure accurate and timely support is delivered safely and accurately and ensuring clients receive a fast, accurate and effective service to meet their needs. This is an exciting and rewarding role where you’ll be able to positively impact people’s future, improving their prospects and their quality of life.

As an Administrator you may need to provide cover for our Prescribing Administrator duties. Clients will receive a fast, accurate and effective service to meet their needs, the Administrator will display a caring and supportive communication style when dealing with clients, delivering the best possible outcomes for those in your care.

You will be based at our Blackburn with Darwen Offices and your hours of work would be 18 hours per week. We are happy to discuss flexibility with shift patterns.

For further information about the role, please visit the Role Profile.


What We’re Looking For

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

  • Ability to work effectively as part of a team but able to work independently as and when required.
  • A good standard of education to GCSE level or equivalent including English, Math’s, or a willingness to gain qualifications.
  • IT skills (including basic word processing) and previous experience of carrying out a similar role
  • An ability to work under pressure in a fast-paced office environment.
  • Ability to communicate effectively both verbally and in writing with a commitment to high standards of service.
  • Proven organisational skills and time management skills, with the ability to work to deadline, independently and as part of a team.
  • A non-judgmental approach and an understanding of the needs and issues of working within the substance misuse field and a demonstration of the ability to work effectively with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!


What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

  • Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
  • Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
  • Mental Health Support – Access emotional and mental well-being services through Spectrum.
  • Cycle to Work Scheme – Save on commuting costs while staying active.
  • Pension Options – with employer pension contributions.
  • Life Assurance – Peace of mind for you and your loved ones.
  • Financial Advice – Expert guidance to help manage your finances.
  • Recognition Awards – Celebrate your achievements with our recognition programs.
  • Meaningful learning and development programmes with regular focus on your individual growth.
  • Gym Membership Discounts – Stay fit with local gym access.
  • One Calico Events – Connect and unwind at our employee social gatherings.
  • Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.


How to Apply

Click Apply Now to complete your application online. Applications close on 30/06/2026

We can’t wait to welcome you to our team!


Inclusive Hiring at Calico

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk


Our Commitment to Safeguarding

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.


Don’t Leave it Too Long!

We don’t want you to miss this opportunity, the closing date for applications is 30/06/2026


Interview Dates

TBC

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