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Doctors Receptionist
East Berkshire Primary Care Out of Hours
·
2.0
Berkshire
£12.80 an hour
Part-time, Permanent
Apply now

Job details

£12.80 an hour
Flexitime, Annual leave, Employee discount, Sick pay, Free parking, Store discount, Company pension, Company events
Part-time, Permanent
Flexitime
Berkshire

Full job description

Healthcare Receptionist – Slough & Maidenhead

£12.80 per hour | Contracted shifts | Full training provided | Immediate starts available

A friendly welcome can make all the difference to someone who is feeling unwell. Could you be the person who makes that difference?

At East Berkshire Primary Care (EBPC), our receptionists play an essential part in helping patients access care. From welcoming someone to their appointment to supporting our doctors and nurses, you’ll help keep our services organised and running smoothly.

We’re looking for approachable, reliable people who enjoy helping others and working as part of a team. If you have experience in reception, administration or customer service and would like a rewarding role in healthcare, we’d love to hear from you. Previous GP reception experience is welcome, but full training is provided.

Available shifts

We have the following contracted shifts available:

Slough Urgent Care Centre (UCC) Every Thursday 08:00–14:00

Maidenhead Same Day Service Alternate Fridays – 13:00–18:00

Maidenhead Out-of-Hours Service Alternate Saturdays – 13:15–18:15

Maidenhead Out-of-Hours Service Alternate Saturdays – 18:15–23:00

Please tell us which shifts you are interested in when applying.

The role also includes providing cover across our sites:

  • Bracknell Forest Centre for Health, Bracknell
  • St Mark’s Hospital, Maidenhead
  • Priors Close, Slough
  • King Edward VII Hospital, Windsor

What we offer

  • £12.80 per hour
  • NHS Pension
  • 20 days’ annual leave plus bank holidays, pro rata
  • Double time for hours worked on bank holidays
  • Sick pay
  • Blue Light Card
  • Full training, with certificates for your development portfolio
  • Opportunities for progression
  • Free on-site parking

What you’ll do

No two shifts are quite the same. You’ll be a welcoming first point of contact for patients and a valued source of support for our clinical teams.

Your responsibilities will include:

  • Welcoming patients and visitors and directing them to the right service.
  • Answering telephone and face-to-face enquiries with patience and professionalism.
  • Booking appointments and updating patient records accurately.
  • Supporting doctors, nurses and colleagues with the day-to-day running of clinics.
  • Passing on outstanding queries and relevant information at shift handover.
  • Preparing equipment and reception areas for clinics and putting equipment away afterwards.
  • Checking stock and replenishing or ordering stationery and consumables.
  • Keeping reception and waiting areas tidy and welcoming.
  • Completing general administrative tasks and contacting other providers when needed.
  • Protecting patient confidentiality and following our safety, infection prevention and safeguarding procedures.

What we’re looking for:

You don’t need to know everything about healthcare when you join us. You do need a helpful attitude, attention to detail and a willingness to learn.

We’re looking for someone who:

  • Communicates clearly and treats people with kindness and respect.
  • Has experience in administration, reception or a customer-facing role.
  • Can stay calm, organised and professional during busy periods.
  • Is confident using computers, including Microsoft Office, and learning new systems.
  • Has accurate keyboard and record-keeping skills.
  • Works well with others and can use their initiative.
  • Is reliable and understands the importance of confidentiality.

About EBPC

EBPC is a not-for-profit social enterprise delivering NHS urgent and primary care services across East Berkshire.

Since starting as a GP out-of-hours service in 1997, we have grown into a team of around 400 colleagues delivering more than 20 services, including general practice, NHS 111 clinical assessment, out-of-hours care and services supporting Primary Care Networks.

By joining us, you’ll be part of a team helping local people access the care they need.

Ready to join us?

Apply through Indeed with your CV, stating which shifts you would like to be considered for.

We welcome applications from people of all backgrounds and are committed to a fair and inclusive workplace. All colleagues share responsibility for protecting confidentiality, promoting patient safety and safeguarding children and adults.

Pay: £12.80 per hour

Benefits:

  • Company events
  • Company pension
  • Flexitime
  • Free parking
  • On-site parking
  • Sick pay
  • Store discount

Education:

  • GCSE or equivalent (required)

Experience:

  • Receptionist: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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