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Medical Receptionist jobs in Penkridge

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    • You will ensure patients feel supported from the moment they call, guiding them through the booking process and helping them access the care they need.
    • The Medical Receptionist is responsible for handling administrative tasks such as scheduling appointments and taking patient information, as well as helping…
    • Book, amend and cancel appointments on EMIS.
    • Liaise with clinicians and colleagues to ensure the smooth running of the practice.
    • Pay:* £12.92 per hour.
    • Manage appointment scheduling, cancellations, and reminders using our practice management system.
    • Assist with billing processes, including processing payments…
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    • The medical receptionist is responsible for taking patient information, scheduling appointments and answering phone calls, so we are looking for an individual…
    • Coordinating appointments and diary management.
    • Keeping consult rooms clean, stocked, and ready for the next patient.
    • Calm, confident animal handling skills.
    • Cape Hill Medical Centre uses EMIS Web as its clinical IT system, so previous experience using EMIS Web would be highly desirable.
    • Processing telephone requests for appointments, home visits, telephone consultations and ensuring callers are directed to the appropriate healthcare…
    • So, in addition to dealing with patients (listening and interpreting their needs), you will be involved in a wide range of administrative duties.
    • Manage appointments, recalls, and the daily diary efficiently.
    • Process payments and NHS/private paperwork accurately.
    • Salary:* Competitive, based on experience.
    • Manage appointment scheduling and calendar organisation efficiently.
    • Maintain organised records and filing systems both physically and digitally.
    • Key skills in customer service orientation, communication, stress tolerance, listening and problem solving.
    • To follow all relevant standard operating policies,…
    • Work closely with clinical staff to support patient flow and coordination.
    • Assist with billing queries and payment procedures.
    • Ensure all clinical areas meet infection control standards.
    • Dispose of clinical waste safely and correctly.
    • Stock and organise clinical materials and supplies.
    • We are looking for someone with previous experience of clinical coding *of hospital letters.
    • Knowledge of clinical coding, referrals and general practice…

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Job Post Details

Patient Services Coordinator - job post

Hodnet Medical Centre
4.0 out of 5 stars
18 Drayton Road, Market Drayton TF9 3NF
£12.71 an hour - Permanent, Part-time

Job details

Pay

  • £12.71 an hour

Job type

  • Part-time
  • Permanent

Location

18 Drayton Road, Market Drayton TF9 3NF

Benefits

Pulled from the full job description

  • Company pension

Full job description

Overview
Are you an experienced, empathetic professional with a proven track record of managing a busy phone line? We are looking for a Patient Services Coordinator to join our friendly and supportive team, helping us deliver outstanding care to patients within a busy GP Practice. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and is passionate about delivering high-quality service to patients.

As a key member of our administrative team, you will play an essential role in ensuring the smooth day-to-day running of the practice, supporting both patients and clinical staff. You will ensure patients feel supported from the moment they call, guiding them through the booking process and helping them access the care they need.

Working Hours:
We are looking to fill a part time position of 26 - 33 hours per week. Please note, the position requires a 6:30pm on some days.

Key Responsibilities

  • Handling incoming calls in a polite, confidential and timely manner. Responding to enquiries from patients and healthcare professionals.
  • Managing patient appointments, including booking, rescheduling, and confirmations
  • Maintaining accurate and confidential patient records in line with data protection regulations
  • Processing incoming and outgoing correspondence (email and post)
  • Supporting the wider team by coordinating with clinical and non-clinical staff to ensure an efficient workflow
  • Use our practice management software to identify and recall patients for ongoing reviews

About you

  • Previous experience in an administrative or office-based role is essential
  • Experience within a GP practice and familiarity with EMIS and Docman systems is desirable (full training will be provided)
  • Excellent communication skills, both written and verbal
  • Strong organisational skills with the ability to prioritise and manage multiple tasks
  • A proactive, team-focused approach with the ability to work independently when required
  • A keen eye for detail and a commitment to maintaining confidentiality
  • Keen time management skills are essential in this fast paced environment
  • The ability to stay calm, composed and efficient under pressure

Why Join Us?

  • Be part of a supportive and collaborative team
  • Play a vital role in supporting patient care
  • Opportunities to develop your skills within a healthcare setting
  • A rewarding role where no two days are the same
  • You're not just a voice on the phone, you'll be an important part in the patient's journey

If you are enthusiastic about making a difference in patient care through efficient and compassionate administrative support, we would love to hear from you. Apply today to join our dedicated team

Pay: £12.71 per hour

Benefits:

  • Company pension

Work Location: In person

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