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    • Supporting the reception team when needed, including booking appointments and processing payments.
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Job Post Details

Veterinary Patient Care Assistant (with Reception cover) - job post

CVS UK Ltd
2.8 out of 5 stars
202 Thorpe Road, Norwich NR1 1TJ
Fixed term contract
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Fixed term contract

Shift and schedule

  • Monday to Friday

Location

202 Thorpe Road, Norwich NR1 1TJ

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Employee assistance programme

Full job description

  • On Site
  • 202 Thorpe Road, Norwich, Norfolk, United Kingdom, NR1 1TJ
  • First Opinion
  • Fixed Term Contract
  • Willow Veterinary Practice Norwich
  • Salary will be in line with the National Minimum Wage

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Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant (with Reception cover).


At Willow Veterinary Centre, we make pets a priority every day!


Role Details:

Location: To be based across our Thorpe Road and Hellesdon sites

Contract: 9-Month Fixed Term Contract

Hours: 20 hours per week

Shift Pattern: Monday – Friday, working between the hours of 08.00 – 18.30


Discover Our Practice:

Get a glimpse of what makes us special:

Willow Veterinary Centre, Thorpe Road | CVS Vets

Willow Veterinary Centre, Hellesdon | CVS Vets


About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.


It's in our nature – to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.


About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.


Your responsibilities will include:

  • Providing nursing care to our patients
  • Assisting Vets and Nurses with animal restraint
  • Walking, feeding, and cleaning patients
  • Preparing emergency and operating facilities
  • Performing general cleaning and maintenance
  • Running internal lab samples
  • Answering emergency calls
  • Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For:

  • Skilled in customer service and public interaction
  • Resilience and the ability to handle emotional situations with kindness and professionalism
  • Strong communication skills paired with genuine empathy
  • Experienced in animal welfare, including feeding, cleaning, and handling – this is essential!
  • Resilient and capable of handling emotional situations
  • Positive and a team player
  • A full UK Driving License as you will be travelling between our sites
  • Preferably have experience in a veterinary environment

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

  • Salary aligned with the National Minimum Wage
  • Five weeks' annual leave (pro rata) per annum, plus bank holidays
  • Staff discount scheme on Veterinary bills and care
  • Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
  • Employee Assistance Programme for confidential wellbeing support
  • And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, : CVS Vets | What We Offer


CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.


Ready to join us?


Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.

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