Medical Receptionist jobs in Portishead

Bridge View Medical is a GP Practice with 4 sites in South Bristol. We care for c 39,000 patients by a team of 150 dedicated Partners and staff. We are a proud recipient of South Bristol Academy Teaching Practice Award 2021-22 for our outstanding contribution to medical teaching.

We have a small number of vacancies to fill across the week for pro-active Coordinators (First patient contact - GP Receptionist/hub workers) to support the wider care navigation team across the business for afternoon shifts.

As a Coordinator, you will play a key role in delivering high quality healthcare services for all BVM patients. The role is the primary point of contact for patients, acting as the main interface between our Practice and secondary & community care services. You will work collaboratively with GPs and other clinical & non-clinical staff in managing the integrated care system at BVM.

The role also involves some reception duties, and involves receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, polite, efficient and effective way, projecting a positive and friendly image to patients and other visitors, either in person or via the telephone, online appointment booking system and triaging them to the appropriate clinician using our EMIS system.

As part of the role you shall also provide general admin assistance to the Practice team in various day to day operations. Previous experience of working in a GP surgery / customer care role will be an advantage.

We have 5 branch surgeries within south Bristol so the ability to work flexibly across all sites is essential as is the requirement to work the occasional evening &/or Saturday mornings.

Hours of work:

Minimum of 3 x 5.5 hour days between Monday – Friday 1:15pm to 6:45pm (Afternoons only)

Successful candidates will be expected to work across all of our sites depending on requirements.

You should demonstrate excellent customer service (both on the telephone and face to face) and problem solving skills, be resilient, a good communicator, IT proficient and great team worker.

In return we offer

• £13.01 per hour, rising to £13.51 after 12 months.
• 35 days annual holiday, (including bank holidays); pro-rata for part-time hours
• opportunity to join NHS pension scheme with generous employer contribution
• shopping discounts, Cycle to Work Scheme
• enhanced maternity pay
• Full on the job training support and CPD with regular 1-2-1 meetings with team leads

To discuss further about the role, please contact Helen our HR Manager.

To know more about us please visit our website : http://bridgeviewmedical.nhs.uk/

BVM is committed to safeguarding and promoting the welfare of all patients and expects all staff and volunteers to share this commitment.

The role is subject to references and an enhanced DBS check.

Pay: From £13.01 per hour

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay

Experience:

• customer care / reception: 1 year (preferred)

Work Location: In person