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Medical Receptionist jobs in Reading

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    • Setting up and booking e-Referrals.
    • Working as part of a team to provide an efficient audio typing service for GP's and clinicians as required.
    • We will be using integrated systems to aid this process; Surgery Connect being our chosen telephone system which integrates with our patient database EMIS; and…
    • Working with the Triaging GP to allocate appointments to patients via our online system.
    • Answering phone calls and transferring them as necessary.
    • You will ensure that patient referrals are correctly typed and sent to the appropriate hospital or community setting.
    • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and…
    • As requested, you may be required to create and amend staff rotas as well as booking and cancelling agency staff.
    • Updating the internal HR/ clocking in system.
    • The role involves managing complex queries, booking and amending appointments, and ensuring the smooth flow of information between patients and the clinical…
    • Scheduling all appointments with the appropriate provider using the booking system.
    • Checking of the priority list regularly to see if any requests can be…
    • To make appointments, bookings and admissions as required.
    • To retrieve medical records and assist the completion of medical/insurance records.
    • Assisting clinicians to deliver primary health care.
    • Managing appointments and diary scheduling using Dentally software.
    • You will play a key role in delivering an exceptional patient journey, managing appointments…
    • The post-holder’s main responsibility will be to act as a first point of contact for patients and visitors to the practice both face to face and via the…
    • Supporting reception: answering phones, booking appointments, and greeting patients.
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    • Support the practice's total triage system, managing patient enquiries received online, by phone, or in person, ensuring all contacts are handled…
    • Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of…

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Medical Secretary
Farnham Dene Medical Practice
Farnham
Part-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Part-time

Benefits

Pulled from the full job description
Annual leave
Sick pay
Company pension
Transport links
On-site parking

Full job description

Medical Secretary

Farnham Dene Medical Practice is a two site, GMS training practice, located in the beautiful Georgian market town of Farnham, Surrey with a patient list of approximately 14,700.

We are looking to recruit a Medical Secretary to join our busy, friendly and supportive Practice. The role is based across our two sites - within Farnham Centre for Health and at the Lower Bourne (please note - there are limited public transport links to the Bourne, so the applicant should ideally be able to drive) and is 20-35 hours per week, spread across the week, with the potential for additional hours to cover any team absence.

You will need to be articulate, work well within a busy team and use your initiative. You will also need to be efficient, flexible and professional, with extremely good attention to detail.

Main purpose of post:

To provide secretarial and administrative support to the practice management team, doctors and other clinicians within the practice.

Job Responsibilities:

  • Working as part of a team to provide an efficient audio typing service for GP's and clinicians as required. This includes the typing of letters, reports, and patient referrals in an accurate and quality manner.
  • To open and distribute post.
  • Setting up and booking e-Referrals.
  • To action admin related tasks received into the secretarial team.
  • To forward and action emails received into the practice from patients and other healthcare services.
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To provide cover for members of the secretarial and general admin teams during periods of sickness and annual leave.
  • Filing records.
  • Managing ADHD referral requests from patients
  • Administer Private patient requests including Insurance, Medical Reports, SARS
  • Administration of practice Safeguarding Register

Qualifications:

Essential - Educated to GCSE level or equivalent, functional Mathematics and English

Desirable - GCSE Mathematics and English (C or above)

Experience:

Essential - Experience of administrative duties

Desirable - Experience of working with the general public, experience of working in a healthcare setting

Skills/Competencies:

Essential:

  • Excellent communication skills (written and oral)
  • IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective planning and organisational skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving, initiative and analytical skills
  • Accuracy and attention to detail
  • Ability to follow policy and procedure
  • Facilitate effective communication between patients and colleagues
  • Professional when dealing with patients and colleagues
  • Understand patient confidentiality

Desirable:

  • Knowledge of EMIS and Docman

Personal Qualities

Essential:

  • Ability to work under pressure
  • Ability to multi-task
  • Polite and confident
  • Flexible and co-operative
  • Motivated
  • Forward-thinker
  • High levels of integrity and loyalty
  • Discreet and professional
  • Sensitive and empathetic
  • Adaptable to change

Job Type: Part-time

Benefits:

  • Company pension
  • On-site parking
  • Sick pay

Work Location: In person

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