Medical Receptionist jobs in Sawston

Outpatient Receptionist – Weekend Ad Hoc

Employer: Outpatient Network
Location: Cambridge University Hospitals NHS Foundation Trust
Contract: Ad hoc
Working Pattern: Weekends only

About Outpatient Network

Outpatient Network is a specialist healthcare insourcing provider working in partnership with NHS Trusts to deliver additional outpatient capacity, improve patient access and support the reduction of NHS waiting lists.We are looking for a friendly, professional and organised Outpatient Receptionist to join our team, supporting outpatient clinics delivered by Outpatient Network at Cambridge University Hospitals NHS Foundation Trust (CUH).This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a healthcare environment and making a positive difference to patients.

The Role

As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments. You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need. You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.

Key Responsibilities

Patient Reception and Customer Service

• Welcome and greet patients attending outpatient appointments.
• Check patients into clinics and confirm their attendance.
• Verify patient details and ensure information is accurate.
• Direct patients to the correct waiting areas and clinical rooms.
• Respond to general patient enquiries in a friendly and professional manner.
• Provide reassurance and assistance to patients who may be anxious or require additional support.
• Maintain patient dignity, privacy and confidentiality.

Administrative Duties

• Maintain accurate patient attendance records and clinic documentation.
• Use relevant CUH patient administration systems, following local procedures and access permissions.
• Manage clinic lists and notify clinical staff when patients arrive.
• Assist with appointment enquiries, cancellations and rescheduling where authorised.
• Ensure relevant patient documentation is available to clinical teams.
• Record clinic activity and patient attendance accurately.
• Complete general administrative duties to support the smooth running of clinics.

Clinic Support and Teamwork

• Work closely with Outpatient Network clinicians and operational teams.
• Liaise with CUH reception teams and other hospital departments.
• Support the smooth running of outpatient clinics and help minimise patient waiting times.
• Communicate clinic delays, changes or operational issues to the appropriate team.
• Assist with preparing reception and clinic areas before sessions commence.
• Maintain an organised and welcoming reception environment.
• Be flexible when supporting different outpatient specialties and clinic sessions.

What We Are Looking For

Essential Requirements

• Previous experience in a reception, administration or customer service role.
• Excellent verbal and written communication skills.
• A friendly, approachable and professional manner.
• Good organisational skills and attention to detail.
• Basic IT skills and confidence using computer systems.
• Ability to work independently and as part of a team.
• Ability to prioritise tasks and work effectively in a busy environment.
• Understanding of confidentiality and data protection.
• A reliable, punctual and flexible approach to work.
• Availability to work a minimum of two weekends per month.

Desirable Experience

• Previous experience working within the NHS or a healthcare environment.
• Knowledge of outpatient clinic processes.
• Experience using NHS patient administration systems.
• Experience supporting clinical teams or outpatient services.

Eligibility Criteria – Please Read Before Applying

As this role forms part of an insourcing service delivered by Outpatient Network on behalf of Cambridge University Hospitals NHS Foundation Trust, the following eligibility requirements apply:

• Applicants must not currently be employed by Cambridge University Hospitals NHS Foundation Trust (CUH).
• Applicants must not have been employed by CUH at any point during the previous 12 months.
• Applicants will be required to declare any current or previous employment with CUH as part of the recruitment process.

Applicants who do not meet these eligibility requirements will not be considered for the position.

Personal Attributes

We are looking for someone who:

• Takes pride in delivering excellent customer service.
• Is compassionate, patient-focused and understanding.
• Can remain calm and professional in challenging situations.
• Is proactive and able to use their own initiative.
• Is adaptable and willing to support different outpatient clinics.
• Works collaboratively with colleagues and clinical teams.
• Is committed to delivering a positive patient experience.

Pay and Working Hours

• Pay: £15.00 per hour, paid via PAYE.
• Contract: Ad hoc.
• Working Pattern: Weekends only.
• Typical Hours: Approximately 08:00–17:00, depending on service and clinic requirements.
• Availability: Shifts are offered on an ad hoc basis when clinics are available and staffing is required.
• Minimum Commitment: Applicants must be willing and able to commit to working a minimum of two weekends per month, subject to shift availability.

Important: This is an ad hoc position and shifts are not guaranteed. Work will be offered when available, depending on clinic schedules and operational requirements. There is no guarantee of a minimum number of hours or regular weekend shifts. Applicants should only apply if they are comfortable with this flexible arrangement.

Working With Us

As part of Outpatient Network, you will be supporting the delivery of additional NHS outpatient services, helping patients access the care they need and supporting NHS Trusts in managing waiting lists. You will be representing Outpatient Network within CUH and will be expected to maintain high standards of professionalism, confidentiality and patient care.

If you have excellent customer service skills, enjoy working with people and are looking for flexible weekend work, we would love to hear from you.

Pay: £15.00 per hour

Expected hours: 10.0 – 20.0 per week

Experience:

• NHS: 1 year (preferred)

Work Location: In person