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    • Coordinate care by scheduling care appointments, follow-ups, and necessary communications with staff, customers and families.
    • Friendly, approachable and confident when speaking to people.
    • Booking and managing patient appointments.
    • Checking patients in and out of their appointments.
    • Provide non-clinical information where appropriate, accurately document enquiries and escalate urgent concerns to clinical colleagues.
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    • Booking appointments for customers both over the phone and in person.
    • Welcoming customers to the clinic and assisting them with any queries.
    • To book, amend, and confirm patient appointments in line with Trust and national guidelines, ensuring all clinical activity is recorded promptly and accurately…
    • Administrative management of Consultant/Doctors clinics, including booking/cancelling appointments and ensuring associated correspondence is accurate and timely…
    • Foundation degree Assistant Practitioner or other Health and Social care accreditation.
    • NVQ level 3/4 in care or equivalent.
    • Review and ensure that all operational systems, including the appointments system, messages, visits, results, prescribing systems, access, incoming mail,…
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    • Managing appointments using the practice appointment system.
    • Accurately inputting information onto the clinical system.
    • Full training and ongoing support.
    • Booking, amending, and managing appointments using the clinical appointment systems, TTP SystmOne and Anima.
    • Answering incoming telephone calls and responding…
    • Managing patient appointments, diaries, records and payments.
    • Answering telephone and online enquiries, helping convert enquiries into appointments.
    • They exercise initiative and use independent judgement, knowledge and analysis to book patients, dependent on their individual clinical needs, their complexity…
    • Manage patient appointments, including scheduling, confirming, and rescheduling as necessary.
    • Strong communication skills, both verbal and written.
    • In accordance with the service specification and clinical key performance indicators.
    • The person must be an excellent communicator both spoken and written.
    • The successful candidate will work along side the clinical team, supporting with clinic management, booing of appointments, linking in with other hospitals to…

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Job Post Details

Care Coordinator (Part time 12 to 16 hours per week) - job post

Pinnacle Care Professionals LTD
Bawtry DN10
£13.00 - £13.75 an hour - Part-time

Job details

Pay

  • £13.00 - £13.75 an hour

Job type

  • Part-time

Location

Bawtry DN10

Benefits

Pulled from the full job description

  • Referral programme
  • Free parking
  • On-site parking

Full job description

Overview
The Care Coordinator plays a vital role in ensuring that customers receive the highest quality of care throughout their time receiving support via Pinnacle Care Professionals. This position involves coordinating various aspects of care, including rota management, liaising with healthcare professionals, families, staff and managing administrative tasks to facilitate efficient service delivery. The ideal candidate will have a strong background in office administration and a passion for supporting individuals.

Responsibilities

  • Coordinate care by scheduling care appointments, follow-ups, and necessary communications with staff, customers and families.
  • Maintain accurate records and ensure all documentation is up to date.
  • Communicate effectively with customers, families, and healthcare providers to ensure seamless care transitions.
  • Assist in the development of care plans tailored to individual needs
  • Coordinate and complete customer reviews and disseminate actions following these meetings.
  • Collaborate with the team to enhance customer outcomes.

Skills

  • Proven office experience is essential for managing administrative duties effectively.
  • Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
  • Excellent communication skills, both verbal and written, to interact with diverse individuals.
  • Empathy and compassion towards patients and their families.
  • Proficient in using office software and electronic health record systems.
  • Ability to work independently as well as part of a team.
  • Previous experience in a care organisation or within a similar role would be an advantage, but not essential.

Job Type: Part-time

Pay: £13.00-£13.75 per hour

Benefits:

  • Free parking
  • On-site parking
  • Referral programme

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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