Medical Receptionist jobs in Smethwick

Job Title: Dental Receptionist (Specialist Practice)

Company Description:
Join our established, specialist-led private dental practice. We focus on advanced dental treatments, including severe periodontitis management, complex bone grafting, dental implants, conscious sedation, and oral surgery. In addition to these specialised services, our practice also provides general dental care through Denplan, ensuring comprehensive dental support for all patient needs. We are committed to offering high-quality care in a professional and welcoming environment.

Job Description:
We are looking for an organised, dependable, and proactive individual to join our friendly and professional team. The ideal candidate will have excellent communication skills, a warm and approachable manner, and a high level of attention to detail. You will be engaging with a diverse range of patients, primarily English-speaking, and expected to deliver an excellent level of service, reflecting the professional standards of our practice.

Responsibilities:

• Provide excellent customer service and respond to patient inquiries with professionalism and empathy.
• Schedule appointments, manage follow-up care, and maintain patient records efficiently.
• Handle sensitive patient information with discretion and confidentiality.
• Ensure the reception area is well-organised, welcoming, and reflective of the high standards of the practice.
• Manage patient payments, including Denplan claims and other financial transactions.
• Proficient use of office equipment and dental practice management software (EXACT/Software of Excellence).

Mandatory Skills:

• Strong verbal and written communication skills, particularly suited to a professional, patient-focused environment.
• Friendly and professional demeanour with excellent customer service abilities.
• Ability to multitask, prioritise tasks, and maintain high attention to detail.
• Proficiency in EXACT/Software of Excellence.
• Knowledge of dental procedures and terminology.
• Problem-solving skills with a proactive, can-do attitude.
• Understanding of privacy regulations and confidentiality.
• Competency with office equipment and Microsoft Office Suite.
• Experience in managing patient payments and Denplan insurance claims.

Desirable Skills:

• Previous experience in a specialist or private dental practice.
• Familiarity with sales, marketing, or patient follow-up care.
• Efficient time management, particularly in a fast-paced environment.
• Commitment to ongoing learning and professional development.
• Awareness of high-end service expectations and practice aesthetics.

Salary and Benefits:

• Salary dependent on qualifications and experience.
• Regular salary reviews and bonus schemes.
• Opportunities for professional growth and additional responsibilities.

We offer ongoing training and support to help you thrive in a role that contributes to exceptional patient care and the smooth running of our practice. If you are motivated by providing high standards of service in a private dental setting, apply now to join our dedicated team.

Job Types: Full-time, Part-time, Permanent

Pay: £13.50-£18.00 per hour

Expected hours: 32.5 – 50 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Private dental insurance
• Relocation assistance

Application question(s):

• Do you have experience using dental practice management software, specifically EXACT/Software of Excellence?

Yes
No

• Are you able to communicate fluently in English, both in writing and verbally, to provide excellent customer service to our patient base?

Yes
No

• Can you demonstrate experience in handling sensitive patient information confidentially, adhering to privacy regulations?

Yes
No

• Are you comfortable working in a fast-paced, private practice environment where attention to detail and high standards of service are required?

Yes
No

• Do you have experience managing patient appointments, scheduling, and general administrative tasks in a dental practice?

Yes
No

• Are you available to work the required hours (e.g., full-time, specific shifts as outlined)?

Yes
No

Experience:

• Dental receptionist: 1 year (required)

Licence/Certification:

• GDC registration (required)

Work Location: In person