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Medical Receptionist jobs in Solihull B93

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    • Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally…
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    • Job type:* Full-time, permanent.
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Job Post Details

Administration and Healthcare Assistant - job post

InHealthGroup
3.0 out of 5 stars
The Birmingham Upright MRI Centre
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

The Birmingham Upright MRI Centre

Benefits

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Additional leave
  • Company pension
  • Private medical insurance

Full job description

About the role

Hours: 37.5hrs per week. Monday- Sunday as per local rota, varying shift pattern.

Location: Birmingham Upright MRI

InHealth Upright MRI is the largest established operator of upright and open MRI technology in the United Kingdom. We were the first provider to offer this alternative form of medical imaging to the general public which allows claustrophobic patients and those who cannot undertake conventional MRI imaging to undergo the scans they require.

We are looking for an Admin and Healthcare Assistant to join the Upright team in Birmingham and contribute further to making healthcare better for more patients. This is both and admin and patient facing job, allowing for diversity in your role.

What will you do:

As a clinical and admin assistant, supporting the Radiography department, the core of your role is to ensure our patients receive the best standard of care from arrival through to departure. This role is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their scan, alongside completing daily admin tasks and managing daily patient queries.

  • Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
  • Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
  • Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
  • Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
  • Accurately entering all relevant patient data into the patient management system
  • Managing administrative tasks within the department
  • Ensuring patient bookings are correct
  • Working with our private Vista team to ensure accuracy in patient booking details
  • Supporting with monitoring and reporting on KPIs
  • Managing the inbox and daily phone enquiries
  • Supporting with diary management
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
  • Tracking and distributing Imaging data and reports as required.
  • Assist with monthly reports
  • Supporting the Manager with admin tasks and reporting as required

We are looking for someone who has

  • Experience in a healthcare environment or a passion to work in healthcare
  • Experience working in a customer facing role
  • Strong administration skills
  • Flexibility to working patterns
  • An empathetic and caring approach
  • A passion for delivering the highest level of customer service
  • Experience working in a fast paced environment
IND02

What's in it for you

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

  • 27 days annual leave (plus bank holidays)
  • Generous company contribution pension scheme
  • Private medical insurance options
  • Life assurance
  • Hybrid and flexible working opportunities
  • Fantastic learning and development opportunities
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
  • Enhanced parental leave
  • Monthly award programme and online peer-to-peer recognition
  • Long service recognition, with vouchers and additional annual leave
  • Refer a friend bonus
  • Discounts on InHealth’s healthcare services
  • Smart tech, Cycle to Work and thousands of discounts and cashback options
  • Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us


InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

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