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Medical Receptionist jobs in Solihull B93

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    • You'll work closely with our clinical and management teams to ensure the smooth day-to-day running of the practice while delivering exceptional service to every…
    • Coordinate with clinical staff to ensure timely and efficient patient flow.
    • Answer phone calls, schedule appointments, and manage the practice calendar.
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    • Dental receptionist: 1 year (preferred).
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    • Do you have experience managing patient appointments, scheduling, and general administrative tasks in a dental practice?
    • Dental receptionist: 1 year (required).
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Job Post Details

Dental Receptionist - job post

CESRC
Solihull B90 4SB
From £14 an hour - Permanent, Full-time

Job details

Pay

  • From £14 an hour

Job type

  • Permanent
  • Full-time

Location

Solihull B90 4SB

Benefits

Pulled from the full job description

  • Annual leave
  • Bereavement leave
  • Free parking
  • Company events
  • On-site parking

Full job description

Full-Time Dental Receptionist

Join Our Specialist Dental Team

Central England Specialist Referral Centre is seeking an enthusiastic, professional, and customer-focused Dental Receptionist to become the welcoming face of our busy multidisciplinary specialist practice.

If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in creating outstanding patient experiences, we'd love to hear from you.

About Us

We are a leading private specialist referral centre with an experienced team of specialist dentists, hygienists, and support staff. We are passionate about delivering exceptional patient care in a friendly, professional, and welcoming environment.

As the first point of contact for our patients and referring practices, our reception team plays a vital role in ensuring every patient receives an outstanding experience from their very first interaction.

The Role

This is a varied and rewarding front-of-house position where no two days are the same. You'll work closely with our clinical and management teams to ensure the smooth day-to-day running of the practice while delivering exceptional service to every patient.

Key Responsibilities

  • Welcome patients and create a warm, friendly, and professional first impression.
  • Manage appointment bookings and coordinate multiple specialist clinicians' diaries.
  • Maximise appointment utilisation and efficiently manage clinical schedules.
  • Process payments, arrange patient finance, and complete daily cashing up.
  • Support patients throughout their treatment journey and follow up after appointments.
  • Liaise with referring dentists and dental practices.
  • Handle patient enquiries professionally and efficiently.
  • Support the Practice Manager and clinical team with the smooth running of the practice.
  • Promote patient feedback and online reviews.
  • Assist with creating and scheduling engaging content across our social media and marketing platforms.
  • Help manage the practice's social media presence to maintain an engaging online profile.
  • Manage visitors and deliveries.
  • Maintain accurate patient records and gather treatment outcome data.

About You

We're looking for someone who is:

  • Friendly, approachable, and passionate about delivering outstanding customer service.
  • Professional with an excellent telephone manner.
  • Calm, organised, and able to prioritise effectively in a busy environment.
  • A proactive team player who shows initiative and takes ownership of their work.
  • Highly organised with excellent attention to detail.
  • Confident using Microsoft Word, Excel, and Outlook.
  • An excellent communicator with outstanding written and spoken English.

Desirable Experience

  • Previous dental reception or dental administration experience.
  • Experience using Dentally software.
  • Knowledge of Boxly patient finance (desirable but not essential).

Working Hours

  • Full-time permanent position
  • 42–45 hours per week
  • One Saturday per month, with a weekday off either before or after the Saturday worked, supporting a healthy work-life balance.

Salary

From £14.00 per hour, depending on experience and qualifications.

Why Join Us?

We believe in rewarding our team and investing in their development. Benefits include:

  • Competitive salary based on experience and qualifications.
  • Opportunity to work alongside a friendly, supportive, and highly experienced specialist team.
  • Ongoing training and professional development.
  • Annual Basic Life Support (BLS) and AED training.
  • Complimentary annual dental examination and hygienist appointment.
  • An additional paid day's annual leave for your birthday.
  • A positive, supportive workplace where your contribution is genuinely valued.

Ready to Join Our Team?

If you're passionate about providing exceptional customer service, enjoy working as part of a professional team, and are looking for an exciting opportunity to develop your career in a specialist dental practice, we'd love to hear from you.

Apply today and become part of Central England Specialist Referral Centre, where exceptional patient care starts with exceptional people.

Job Types: Full-time, Permanent

Pay: From £14.00 per hour

Benefits:

  • Bereavement leave
  • Company events
  • Free parking
  • On-site parking

Flexible language requirement:

  • English not required

Experience:

  • Dental receptionist: 1 year (required)

Work Location: In person

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