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    • Good communication and customer skills are essential as this role involves dealing with members of the public both on the telephone and face to face, good IT…
    • View all The Nelson Medical Practice jobs - London jobs - Patient Advocate jobs in London
    • Salary Search: Patient Care Navigator salaries in London
    • See popular questions & answers about The Nelson Medical Practice
    • Support and potentially participate in aspects of clinical trial administration and coordination, gaining exposure to research activities.
    • Managing new enquiries, talking through treatment plans and pricing with confidence, and helping people find the option that’s right for them.
    • Booking and amending appointments, answering the phone, updating patient records.
    • Dental receptionist: 1 year (preferred).
    • Your proactive approach and attention to detail will help facilitate efficient appointment scheduling, patient check-ins, and administrative support,…
    • On occasions, you must be able to handle irate callers, be able to calm them down and help to resolve their issues.
    • You must be customer focused.
    • This is a hands-on, patient-facing role where you will guide people through their longevity journey, from first contact through to treatment and beyond.
    • Confident carrying out both clinical nursing and reception duties.
    • If you are an experienced GDC-registered Dental Nurse who enjoys both clinical and patient-…
    • Scheduling all appointments with the appropriate provider using the booking system.
    • Checking of the priority list regularly to see if any requests can be…
    • 2 Receptionists/care navigators to work 24/18 hours per week:*.
    • Customer Service experience is essential.
    • Previous experience of working in a GP Practice is…
    • Coordinate patient appointments and ensure timely follow-up on care plans.
    • Excellent communication skills, both written and verbal, with a focus on customer…
    • Much of the role is telephone-based, making it particularly well suited to someone with a clinical or healthcare background who enjoys patient contact but is…
    • Previous experience as a receptionist is preferable with a medical or healthcare setting, but not essential.
    • Of medical administration: 1 year (preferred).
    • Schedule patient appointments in accordance & effectively managing the diaries of our clinical team; all through our software system, Dentally.
    • Schedule appointments and manage the dental calendar to optimise patient flow.
    • Strong organisational skills to manage appointments and patient records…

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Patient Care Navigator
The Nelson Medical Practice
·
3.5
London SW20 8DA
£13.51 an hour
Part-time, Permanent
Apply now

Job details

£13.51 an hour
Annual leave, Company pension
Part-time, Permanent
London SW20 8DA

Full job description

The Nelson Medical Practice is a modern practice based in Wimbledon Chase and we have an exciting opportunity for a Patient Care Navigator to join our team. This is a great opportunity to work in an innovative and fast expanding GP Practice in Merton. We are passionate about providing high quality patient centered care to our 33,000 patients. We currently have 1 vacancy covering a variety of shifts. Working a mixture of mornings and afternoons on the following shift pattern :-

Monday 2pm - 8pm

Tuesday 12.30pm - 6.30pm

Wednesday 12.30pm - 6.30pm

Thursday 8am - 2pm

Friday 12.30pm - 6.30pm

Totaling 30 hours per week

Good communication and customer skills are essential as this role involves dealing with members of the public both on the telephone and face to face, good IT skills are also essential. Experience is not vital as training will be given.

Key benefits:

  • £13.51 per hour
  • NHS Pension scheme
  • Career development pathway
  • 25 days annual leave per year ( pro rata), plus 8 Bank Holidays (pro rata)
  • staff social functions

Job Summary:

  • To assist the Dr's and other Clinicians in the delivery of high quality service
  • Receiving and directing patients on arrival at the Practice in a courteous and efficient manner
  • Answering telephone calls coming into the Practice and dealing as appropriate
  • Giving results to patients
  • registering new patients onto the Clinical system
  • Booking appointments
  • attending relevant meetings and staff training
  • Answering general queries and explaining processes

Person Specification:

  • Good IT skills
  • Good communication skills
  • Good organisational skills
  • Ability to multi - task
  • Ability to work to deadlines

Job Types: Part-time, Permanent

Pay: £13.51 per hour

Expected hours: 30.0 per week

Work Location: In person

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