Medical Receptionist jobs in Sunderland

MARINE AVENUE MEDICAL CENTRE

PERSON SPECIFICATION

POST

Patient Support Advisor

DEPARTMENT

Patient Support Team

ESSENTIAL CRITERIA

Excellent people skills

DESIRABLE CRITERIA

EDUCATION/

QUALIFICATIONS

Educated to GCE/GCSE standard

Good command of Maths and written English

RSA stage II/NVQ level 2 in Administration, or equivalent NVQ in Customer Service or equivalent.

EXPERIENCE

Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment.

Experience of public-facing role.

Experience of inputting accurate and timely data onto electronic systems.

Previous experience of working in an NHS office environment.

Experience in using computer programmes including healthcare systems.

Experience of EMIS computer system.

SKILLS/ABILITIES/KNOWLEDGE

Excellent people skills

Excellent keyboard skills

Good IT skills (MS Office)

Excellent telephone manner

Experience of working with a minimum of supervision, within standard operating procedures.

Able to organise own day to day tasks.

Knowledge of Information Governance and Caldicott principles.

Previous training in or knowledge of principles of Safeguarding Children and Vulnerable adults.

A knowledge of the basic principles of infection control.

QUALITIES AND ATTRIBUTES

Ability to adopt an appropriate style and method of communication.

Model behaviours that treat others with dignity, respect and compassion.

Good listening skills.

Flexible approach to work.

Professional attitude towards patients and their families.

Clear understanding of respect and confidentiality.

Ability to work on own and maintain confidentiality.

Ability to meet and deal effectively with people.

Ability to work under pressure/stress.

Ability to work as part of a team.

Incremental pay increase on completion of 6 month probation period.

Job Types: Permanent, Part-time

Pay: From £12.71 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Whitley Bay NE26 3LW: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work any shift between 8am and 7pm Monday to Friday? If not, what are your available hours? Expected shifts will be 4-6 hours, 5 days per week, a mix of either starting at 8am or finishing at 7pm

Education:

• GCSE or equivalent (required)

Experience:

• customer/patient facing: 1 year (preferred)

Work Location: In person