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Medical Receptionist jobs in Surrey Heath

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    • Process telephone and online consultations for appointments.
    • Support all clinical staff with general tasks as requested.
    • Job Types: Full-time, Part-time.
    • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
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    • Excellent communication skills, as you will be both patient facing and using the telephone.
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    • The post-holder’s main responsibility will be to act as a first point of contact for patients and visitors to the practice both face to face and via the…
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    • To provide an excellent level of service to our patients and exceed their expectations throughout their patient journey with us.
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    • Managing appointments, bookings, schedules and waiting lists.
    • Coordinating new patient consultations, scans and ongoing care appointments.
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    • To be intuitive and adapt your consultations with the patient around their preferences, for instance some may be nervous, some may want detail and others want…
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    • You will work in a supportive environment to assist the multidisciplinary clinical team in providing a patient focused service.
    • Free parking across Trust sites.
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Job Post Details

Care Navigator
Hart Health Partnership
Branksomewood Road, Fleet GU51 4JX
£12.81 an hour
Part-time, Full-time
Apply now

Job details

£12.81 an hour
Annual leave, Company pension, On-site parking
Part-time, Full-time
Branksomewood Road, Fleet GU51 4JX

Full job description

We are a large, dynamic and forward thinking GP practice over two sites with 28,000 patients looking for 2 Care Navigators to join our team.

Providing great patient care remains at the heart of everything we do at Hart Health Partnership. We believe in strong clinical and management leadership with a clear emphasis on teamwork and adaptability to ensure a happy working environment and good work-life balance.

We offer the following to the successful applicant:

  • Innovative team structure including 8 Partners, 14 Salaried GPs, Paramedic Practitioners, Nurses, Clinical Pharmacist.
  • NHS Pension scheme and 5 weeks annual leave (and a further day of leave for your birthday each year)
  • Range of staff wellbeing initiatives including lunchtime walks and daily coffee van visit.

Job Overview
We are seeking dedicated and compassionate Care Navigators to join our team. The Care Navigator plays a crucial role in assisting patients and their families in navigating the healthcare system, ensuring they receive the appropriate resources and support. Successful candidates must have a friendly and empathetic attitude, have good verbal and written communication skills, and have a calm and professional telephone manner.

Duties

  • Be responsible for the practice appointment system
  • Process telephone and online consultations for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
  • Process Healthier Together online consultations
  • Signpost patients to the correct service
  • Liaising/supporting with patients, team members and external agencies
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area
  • Support all clinical staff with general tasks as requested
  • As required support Prescription clerks in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

We are looking for a candidate to work within the following shift patterns:

AM - 07:45 - 13:00

PM - 13:00 - 18:30

All day - 07:45 - 18:30

We are looking for 2 candidates.

Experience

  • Previous experience in an office environment is desirable but not essential, preferably within a healthcare setting.
  • Strong organisational skills with the ability to manage multiple tasks effectively.
  • Excellent verbal and written communication skills, with a focus on patient-centred care.
  • A compassionate approach to patient care, demonstrating empathy and understanding in all interactions.

Job Types: Full-time, Part-time

Pay: £12.81 per hour

Expected hours: 21.0 – 37.5 per week

Benefits:

  • On-site parking

Application question(s):

  • What interests you about working as a Care Navigator within a GP Practice?

Work Location: In person

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