Medical Receptionist jobs in Surrey Quays

Overview of your organisation

Welcome to Albion Street Group Practice

Situated at the heart of Rotherhithe in South East London, Albion Street Group Practice is a modern, vibrant, and welcoming NHS primary care surgery dedicated to providing high-quality, patient-centered care to our diverse local community. We pride ourselves on creating an environment where both our patients and our team members feel truly valued, supported, and connected.

Job Overview

As a Medical Receptionist, you will help keep reception and administrative tasks organised, supporting a smooth experience for patients and colleagues. You will handle enquiries with care, manage information accurately and help visitors understand where to go and what to expect.

Responsibilities

• KEY DUTIES AND RESPONSIBILITIES

1. Reception & Patient Navigation

• Welcome patients and visitors to the surgery in a warm, empathetic, and professional manner.
• Direct patients appropriately to clinicians, services, or allied healthcare professionals using practice care navigation guidelines.
• Respond promptly and efficiently to incoming telephone enquiries, routine requests, and emergencies following practice protocols.
• Handle patient enquiries regarding test results, repeat prescriptions, and general service pathways with tact and sensitivity.

2. Clinical Systems & Administration (EMIS Web)

• Use the EMIS Web clinical system to schedule, reschedule, and cancel patient appointments for GPs, nurses, and allied health staff.
• Process repeat prescription requests accurately and liaise with local community pharmacies as necessary.
• Register new patients, verify ID documents, and process temporary patient registrations in compliance with NHS guidelines.
• Monitor online triage requests, digital consultations, and practice messaging channels.

3. Document Management & Workflow

• Scan, code, and attach incoming clinical correspondence, hospital discharge summaries, and pathology lab results to patient electronic records.
• Action tasks and messages assigned by GPs, nurses, and administrative management in a timely manner.
• Maintain strict adherence to NHS Information Governance, GDPR, and patient confidentiality policies at all times.

4. Health, Safety & Practice Operations

• Maintain a clean, tidy, and welcoming reception and waiting room environment.
• Assist in opening and securing the practice building in line with daily security procedures.
• Follow infection prevention and control guidelines, safeguarding procedures (for children and vulnerable adults), and practice health and safety standards.
• Participate in practice team meetings, annual appraisals, and mandatory NHS training modules.

Essential criteria

Experience of working in primary care or an NHS GP practice setting. Experience of working in a busy customer service, reception, or administrative role. Experience of dealing with members of the public, including vulnerable or distressed patients. Experience of managing high-volume telephone calls, scheduling appointments, and handling patient enquiries. Experience of working collaboratively within a team environment. Experience of handling confidential or sensitive information in accordance with data protection guidelines. Experience of working in primary care or an NHS GP practice setting.

Desirable criteria

Experience of using GP clinical software systems such as EMIS Web or SystmOne

Pay: £14.80 per hour

Expected hours: 37.5 per week

Application question(s):

• Have you had GP Experience

Work Location: In person