Medical Receptionist jobs in Swadlincote DE11

Contact Centre Patient Advisor

Permanent
£29,330.40 per annum (Inclusive of £1,500 unsociable hours shift allowance)
Office Based – Willington, Derbyshire

At Bionical Health, we are proud to be one of the UK’s leading home healthcare providers, putting patient safety and quality of care at the heart of everything we do.

We are looking for a proactive and customer-focused Contact Centre Patient Advisor to join our Single Point of Access (SPA) team. This is a fast-paced and rewarding role supporting patients, healthcare professionals (HCPs), NHS clients, and internal teams to ensure the smooth delivery of clinical homecare services.

If you thrive in a busy environment, enjoy problem solving, and are passionate about delivering excellent customer service, we would love to hear from you.

The Role

As a key point of contact within our Contact Centre and SPA team, you will support the coordination and delivery of patient services by handling enquiries, maintaining accurate records, coordinating visits, and ensuring service levels are achieved.

You will play an important role in minimising disruption to patient care by responding quickly and effectively to daily operational challenges.

Key Responsibilities

• Handling inbound and outbound calls with patients, healthcare professionals, NHS clients, and internal colleagues
• Triage enquiries and route them appropriately to ensure patients and nurses receive timely support
• Coordinate and support clinical homecare visits, including rota management, rescheduling, and reallocation of visits
• Support rota planning and availability for permanent and bank clinical staff
• Manage rota inboxes and scheduling systems within agreed KPIs and SLAs
• Maintain accurate and confidential patient and client records
• Update internal systems and scheduling platforms with high attention to detail
• Liaise with patients, HCPs, and units regarding visit updates and service delivery
• Work collaboratively with colleagues to achieve service contractual KPIs while maintaining quality standards
• Support onboarding, induction, training, and coaching of new team members
• Participate in team meetings, training sessions, and continuous improvement initiatives
• Ensure compliance with company SOPs, GDPR, GDP/GMP requirements, and all regulatory obligations
• Carry out administrative tasks and support wider business projects when required

What We’re Looking For

Essential Skills & Experience

• Excellent customer service skills and professional telephone manner
• Strong communication skills, both written and verbal
• Strong administrative, organisational, and planning skills
• Ability to work effectively under pressure and manage competing priorities
• Excellent problem-solving skills and ability to work collaboratively within a team
• Strong attention to detail and accuracy
• Computer literate with confidence using multiple systems and Microsoft Office packages
• Ability to handle sensitive and confidential information professionally
• Positive, enthusiastic, and flexible approach
• A genuine desire to learn, develop, and add value to the business

Desirable Experience

• Experience within customer service, contact centre, patient support, or healthcare environments
• Knowledge of clinical homecare services or supporting field-based healthcare teams
• Experience in scheduling, rota coordination, or route optimisation
• Experience supporting high-volume operational services

Shift Pattern & Working Hours:

• Rotational shifts covering Monday to Sunday between 7:00am – 10:00pm
• Includes evenings, weekends, and Bank Holidays
• 4 on / 4 off shift pattern
• Mixture of 12-hour and 12.5-hour shifts
• 60-minute lunch break
• Office-based role in Willington, Derbyshire

Our Benefits Package

We value our people and offer a comprehensive package designed to support wellbeing, development and lifestyle:

• 33 days Annual Leave
• Additional day off for your Birthday
• Blue Light Discount Card
• Salary sacrifice pension scheme
• Employee Assistance Programme (with counselling support)
• Lifestyle bonuses
• Eyecare vouchers
• Death in service cover
• Private GP consultations available online 24/7
• Employee referral scheme

In summary, if you’re able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this Contact Centre Advisor could be the ideal role for you!

At Bionical Health, we value having a diverse workforce and welcome applications from anyone able to demonstrate their suitability for the role. We recruit without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Bionical Health is committed to safeguarding and promoting the welfare of children and young people and adults at risk. We are committed to recruiting candidates who share this commitment and therefore we apply robust recruitment and selection procedures to ensure that the people selected are suitable and that all candidates are subject to appropriate pre-employment checks.

#INDLP

Pay: £29,330.40 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Referral programme

Ability to commute/relocate:

• Derby DE65 6DW: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please share your postcode
• Do you have the right to work in the UK? (We do not offer sponsorship)
• Are you happy for your work schedule to include evenings and weekends (essential)?

Experience:

• Customer Service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person