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Medical Receptionist jobs in Tottenham

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    • Coordinate with clinical staff to ensure smooth patient flow throughout the day.
    • Minimum 5 years' experience in a medical, clinical, or aesthetic reception role…
    • Managing appointments and keeping the clinical diary running efficiently.
    • Following up appointments, treatment plans and patient enquiries.
    • This role is perfect for someone with a passion for customer service, administrative skills, and a keen interest in the cosmetic industry.
    • Establish whether patients are self-paying or covered by private medical insurance and ensure the appropriate billing process is followed.
    • Read code (clinical coding system) into the patient record, important information from hospital outpatient letters, discharge summaries, hospital tests, letters…
    • Support and potentially participate in aspects of clinical trial administration and coordination, gaining exposure to research activities.
    • Liaise with clinical, administrative and support teams across all sites to ensure a seamless and positive patient experience from first contact onwards.
    • Reception and administrative cross-cover: Provide cover for reception and general administrative duties as required, including answering telephone calls,…
    • They will be versatile and flexible, happy to work across various roles and tasks to ensure the smooth running of the clinic.
    • * Managing appointments and maintaining an efficient and productive diary.
    • * Following up patient enquiries, outstanding appointments and treatment.
    • Manage patient appointments efficiently, balancing scheduling needs and patient preferences.
    • In this vital role, you will serve as the first point of contact…
    • We're looking for someone who is naturally positive, loves communicating with people, enjoys being creative, and takes pride in delivering exceptional service.
    • This may include experience within a medical clinic, dental practice, hospital, healthcare service or similar patient-care environment.
    • Scheduling and cancelling patient appointments.
    • Handling medical records including x-rays.
    • Greeting patients as they arrive and answering the phones and emails…
  • View similar jobs with this employer
    • It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.
    • Salary - £27,000 plus Bonus*.

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Job Post Details

Medical Receptionist - job post

Drom Clinic
London SW3 2HP
£31,000 a year - Full-time

Job details

Pay

  • £31,000 a year

Job type

  • Full-time

Location

London SW3 2HP

Full job description

About the role

Drom Clinic is a premium private aesthetic and medical clinic in the heart of Chelsea. We are looking for a polished, client-focused Receptionist to be the first point of contact for our patients — someone who combines warmth and professionalism with strong organisational, financial and sales skills. Prior experience in a medical or clinical setting is essential.

Key responsibilities

  • Warmly welcome and greet all clients, ensuring a five-star first impression
  • Manage all appointment bookings and scheduling via the clinic CRM system
  • Handle inbound and outbound calls; answer patient enquiries professionally
  • Present and pitch clinic services and treatments tailored to each client's needs
  • Convert enquiries into confirmed bookings through confident, consultative communication
  • Raise and issue client invoices, take payments, and maintain accurate patient records
  • Reconcile daily income against invoices issued and escalate any discrepancies promptly
  • Carry out monthly fire and safety checks — including testing the fire alarm system — and log the results
  • Coordinate with clinical staff to ensure smooth patient flow throughout the day
  • Uphold GDPR and patient confidentiality standards at all times

Requirements and skills

  • Minimum 5 years' experience in a medical, clinical, or aesthetic reception role
  • Background in a private hospital, aesthetic clinic, dental, or specialist practice preferred
  • Proficient with CRM platforms and appointment management software
  • Demonstrable experience of client invoicing, taking payments, and reconciling income to invoices raised
  • Excellent verbal and written communication skills
  • Sales-minded: comfortable presenting services and securing bookings
  • Impeccably presented with a warm, professional demeanour
  • Ability to multitask calmly in a fast-paced clinical environment
  • Familiarity with medical terminology and patient care standards
  • Valid DBS check required prior to commencement

Nice to have

  • Basic Life Support (BLS) certification
  • Experience in a luxury or high-end private aesthetic clinic
  • Knowledge of aesthetic treatments (Botox, fillers, laser, skin therapy)
  • Multilingual skills are a bonus

Pay: £31,000.00 per year

Work Location: In person

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