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    • As a Patient Care Advisor, you’ll play a vital role in supporting patients experiencing musculoskeletal (MSK) conditions — helping guide them through their care…
    • Friendly, confident, able to work part of a team, willing to attend courses, using own initiative and computor literate.
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    • Booking in patients on the computerised appointments system.
    • Action outgoing/incoming calls to patients, hospital staff etc.
    • Collect fees for non-NHS services.
    • The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include attendance at any…
    • Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre bookable and urgent appointments…
    • Liaising with clinical staff, hospitals, community services, and external agencies.
    • Processing clinical correspondence and information (paper and electronic).
    • Occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system.
    • Keeping typing up to date for the clinical team.
    • To ensure patient documents are prepared, updated and available a timely manner.
    • 37 Hours 30 Minutes/Week.
    • We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
    • Have knowledge and experience of Microsoft packages, particularly Outlook and Word as they will be using these on a daily basis.
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Job Post Details

Greenbean logo

Patient Care Advisor - job post

Greenbean
4.0 out of 5 stars
Newcastle upon Tyne
£13.25 an hour - Temp to perm

Job details

Pay

  • £13.25 an hour

Job type

  • Temp to perm

Shift and schedule

  • Rotating shift
  • Monday to Friday

Location

Newcastle upon Tyne

Full job description

  • Location: Quorum Business Park
  • Salary: £13.25 per hour
  • Full Time | Temporary
  • Start date: 7th September 2026

Working hours: Monday to Friday, between the hours of 8:30am – 5:00pm. (37.5 hours per week)

Rotational shifts every two weeks:

    • 8:30am – 4:30pm
    • 9:00am – 5:00pm

Greenbean Recruitment are proud to be recruiting on behalf of Cora Healthcare for passionate and customer-focused Patient Care Advisors to join their growing team.

Are you caring, committed, and driven to provide a first-class service? If so, we’d love to hear from you.

As a Patient Care Advisor, you’ll play a vital role in supporting patients experiencing musculoskeletal (MSK) conditions — helping guide them through their care journey and ensuring they receive the support, assessment, diagnosis, and treatment they need.

At Cora Healthcare, the focus is on making patient care as straightforward and accessible as possible by providing one dedicated point of contact close to home.

The Role

You’ll be the first point of contact for patients, delivering a warm, professional, and supportive experience over the telephone. You’ll listen carefully to patient needs, answer queries, and ensure every interaction is handled with empathy and efficiency.

What We’re Looking For

We are looking for individuals who are:

  • Warm, friendly, and professional
  • Passionate about delivering an exceptional patient experience
  • Energetic, flexible, and proactive with a “can do” attitude
  • Confident using IT systems and technology
  • Excellent communicators with strong telephone skills
  • Experienced in delivering high levels of customer service

Previous experience within a contact centre or healthcare environment would be advantageous, but not essential.

Why Join?

This is a fantastic opportunity to join a supportive and rewarding healthcare service where your work genuinely makes a difference to people’s lives every day.

If you’re someone who enjoys helping others and wants to be part of a caring and dedicated team, apply today.


Greenbean's Diversity Statement

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic.

Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

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