Medical Receptionist jobs in Wales

Main purpose of role

We are looking for a dynamic, organised and confident individual to join our busy head office team. This is a key administrative role supporting our Occupational Health service, where you will contact individuals due to attend appointments with our Occupational Health Advisors, manage live diaries, make outbound calls and oversee busy email inboxes. The successful candidate will be professional, proactive and able to work accurately in a fast-paced environment while delivering a high standard of communication and customer service.

This role will suit a team player who can focus on targets and have fun with their colleagues! To understand the company’s objectives and targets and to play a role in delivering them ensuring that the business is successful and sustainable.

Role summary: The main purpose of this role is to provide effective administrative and scheduling support to the Occupational Health team, ensuring appointments, communications and client requirements are managed accurately, professionally and within agreed timescales.

· Contact individuals by telephone, email, text or other agreed methods to arrange and confirm Occupational Health appointments.

· Manage live diaries for Occupational Health Advisors, Physicians, Technicians and other fee earners, ensuring appointments are scheduled efficiently and appropriately.

· Maintain clear and timely communication with clients, client employees, internal teams and third-party providers.

· Ensure appointments are arranged within agreed timescales, with the correct skill level assigned and all required information available.

· Monitor busy email inboxes, respond to enquiries promptly and direct issues to the correct person or team.

· Accurately update IT systems, financial information and appointment records to support service delivery and reporting.

· Support Operations, Account Management and the wider Occupational Health team to deliver a high-quality, compliant and client-focused service. The visit / appointment is scheduled within the agreed timescales.

Experience/knowledge required

• Computer literate, especially in Word, Excel, Electronic diaries
• Excellent verbal and written communication style
• Proactive client communication

Personal characteristics

• Can work proactively and effectively as part of the wider OH team
• Is flexible and adaptable
• Communicates positively at all levels both internally and externally
• Works in line with business requirements, adapting to all elements of admin role tasks.

Level of qualifications

Desirable

• Equivalent of 4 GCSE
• NVQ in administration

Core competencies

Technical:

• IT skills
• Telephone skills
• Customer care

Non-technical:

• Ability to communicate verbally
• Ability to work on own initiative
• Ability to work to strict deadlines

Pay: £24,784.50 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Work from home

Experience:

• Administrative: 2 years (required)

Work Location: Hybrid remote in Caerphilly CF83 3ED