Medical Receptionist jobs in Water Orton

Part-Time | Top Chiropractic Birmingham, Hampton-in-Arden, Solihull | November 2026 | Up to 52 Weeks

We are seeking a highly motivated, proactive and personable Chiropractic Assistant to join our dedicated team for maternity cover, beginning in November 2026 for up to 52 weeks.

This is a wonderful opportunity to become part of a clinic committed to making a genuine difference in people’s lives every single day. If you are organised, compassionate and thrive in a people-focused environment, we would love to hear from you.

As the first point of contact for our clients, you will play a vital role in creating a warm, welcoming and professional clinic environment. This is not a passive reception role; we are looking for someone who is attentive, approachable, confident and ready to take initiative.

You will support both clients and practitioners, helping to ensure the smooth day-to-day running of the clinic while delivering an exceptional client experience.

This is a part-time position of 15 hours per week, based in Hampton-in-Arden, Solihull. Saturday working is required, and flexibility to cover additional shifts during holidays or sickness is essential.

Key Responsibilities

Client Interaction & Support

• Providing a warm, friendly welcome to clients and greeting them by name
• Checking clients in and ensuring they feel comfortable and supported throughout their visit
• Handling telephone calls and email enquiries promptly and professionally
• Supporting clients across our UK TOPCHIRO locations, as enquiries may relate to any of our clinics
• Managing appointments and maintaining accurate clinic diaries using our online systems
• Processing client payments by cash and card, including taking payments or deposits over the phone when required
• Maintaining accurate and up-to-date client records
• Acting as a liaison between clients and chiropractors, ensuring clear and effective communication
• Helping clients understand their appointments, care plans and the services available to them
• Supporting client retention and satisfaction through excellent communication and follow-up

Clinical Assistance & Clinic Support

• Supporting chiropractors during appointments, including carrying out certain tests and examinations following appropriate training
• Supporting client onboarding and completion of digital forms and documentation
• Ensuring client notes and relevant information are kept accurate and up to date
• Supporting the smooth running of the clinic diary and day-to-day operations
• Monitoring clinic equipment and reporting any issues or concerns to the Clinic Manager
• Maintaining a clean, organised and welcoming clinic environment, including examination rooms and waiting areas
• Opening and closing the clinic
• Carrying out cleaning duties to maintain our high clinical standards

Lead Management & Client Engagement

• Tracking new client leads and following up consistently
• Monitoring leads received through telephone, email and UCC Near Me
• Maintaining accurate lead information within our lead-tracking system
• Supporting the team in following our lead management processes and highlighting any concerns or opportunities for improvement
• Supporting client feedback initiatives, surveys and Google review requests
• Helping to organise and support events such as Spinal Screenings, Health Talks and other client or community events where applicable

Team Support & Organisation

• Being a supportive and reliable member of the wider CA team
• Helping newer team members where appropriate and sharing knowledge once trained and confident
• Helping to maintain clinic standards and ensuring systems and processes are followed
• Supporting the organisation of shift cover where required
• Completing accurate end-of-day cashing up
• Monitoring clinic stock and supplies and reporting requirements to the Clinic Manager
• Attending twice-yearly team meetings, with occasional travel required
• Supporting the Clinic Manager and wider team with administrative tasks and improvements to clinic systems where appropriate

What We Are Looking For

Our clients rely on us to deliver outstanding care, and we need to be able to rely on you to be a key part of our team.

You will be:

• Punctual, reliable and highly organised
• Warm, friendly and confident when communicating with people
• Comfortable communicating in person, over the phone and by email
• Able to build rapport quickly and make clients feel comfortable and cared for
• Detail-oriented, with the ability to maintain accurate records
• Comfortable using computers and learning new systems
• Able to prioritise tasks and manage multiple responsibilities in a busy environment
• Proactive and able to self-direct your work when required
• A supportive team player who is not afraid to ask for help when needed
• Confident taking initiative and identifying ways to improve the client experience
• Professional, compassionate and committed to providing a high standard of client care

Previous experience in a healthcare, chiropractic, customer service, administration or sales environment would be advantageous. Experience with lead management, client conversion or working with CRM systems would also be beneficial.

However, personality, attitude and willingness to learn are more important to us than previous experience. Full training will be provided for the clinical aspects of the role.

Above all, you will genuinely care about helping people live healthier lives and have an interest in natural and holistic healthcare.

What We Offer

• Complimentary chiropractic care
• Uniform provided
• Employee Assistance Programme and Wisdom Wellbeing platform
• Bright Exchange employee benefits
• Digital healthcare service through Kry
• Bonus scheme
• Convenient location with good transport links
• Free onsite parking
• A supportive and positive team environment

Working Hours

15 hours per week across:

• Wednesday
• Saturday

Final hours and shift times will be agreed with the successful candidate.

If you have a big heart, strong organisational skills and a genuine desire to help people, and you want to be part of a team that truly cares, this could be exactly what you’re looking for.

We look forward to meeting you.

Pay: £13.50 per hour

Expected hours: 15.0 per week

Benefits:

• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• On-site parking
• Referral programme

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Birmingham B92 0AY (required)

Work Location: In person