Medical Receptionist jobs in Watford

More Than a Reception Role – Become the Face of Our Practice

Are you someone who loves people, thrives in a fast-paced environment, and enjoys making a real difference?

We're looking for an energetic, confident and organised individual to become the heart of our dental practice. This isn't a traditional receptionist role—it's an opportunity to take ownership of the patient experience, help people feel confident about their smiles, and play a key part in growing our practice.

From welcoming patients with a warm smile to guiding them through their treatment journey, creating engaging social media content, and helping showcase the amazing work we do, no two days are the same.

You'll build genuine relationships with our patients, support them from their first enquiry through to the completion of their treatment, and help create an experience they'll want to tell their friends and family about.

We're looking for someone who is naturally positive, loves communicating with people, enjoys being creative, and takes pride in delivering exceptional service. If you're proactive, full of ideas, and excited by the opportunity to be more than "just reception," you'll fit right in.

This is the perfect opportunity for someone who wants to develop a rewarding career in dentistry, patient care, marketing and practice growth, while working with a friendly, supportive team that's passionate about delivering outstanding experiences every day..

Your responsibilities will include:

• Welcoming patients and providing outstanding customer service.
• Managing patient enquiries by phone, email and in person.
• Coordinating consultations and treatment plans.
• Following up treatment enquiries and helping patients understand their options.
• Supporting patients through their treatment journey from start to finish.
• Managing appointment diaries and maintaining an efficient schedule.
• Creating and managing engaging social media content.
• Capturing before-and-after cases (with consent) and promoting the practice online.
• Assisting with marketing campaigns and patient engagement initiatives.
• Working closely with the clinical team to ensure an exceptional patient experience.
• Identifying opportunities to improve systems and contribute to practice growth.

We're Looking For Someone Who Is

• Friendly, confident and approachable.
• An excellent communicator with outstanding people skills.
• Highly organised with strong attention to detail.
• Comfortable using computers and social media platforms.
• Proactive and able to work independently.
• Positive, motivated and enjoys being part of a team.
• Passionate about delivering exceptional customer care.
• Interested in marketing, patient communication and practice growth.

Experience

Must be experienced as a dental receptionist and ideally hold a Dental Nursing qualification.

We use SOE software, experience with this software would be a bonus, however training can be given.

To start ASAP.

Experience in any of the following would be beneficial:

• Customer service
• Hospitality
• Sales
• Marketing
• Treatment coordination
• Social media management
• Healthcare or dental practice environments

What We Offer

• Competitive salary based on experience.
• Ongoing training and professional development.
• Opportunities to develop into a dedicated Treatment Coordinator role.
• A supportive, friendly and ambitious team environment.
• Staff discounts and other practice benefits.
• The opportunity to play a key role in the growth and success of our practice.

If you're looking for more than "just a reception job" and want a career where you can genuinely make a difference to patients while helping a growing dental practice thrive, we'd love to hear from you.

Apply today by sending your CV and a short cover letter explaining why you'd be a great fit for our team.

Pay: £24,420.00-£38,666.84 per year

Work Location: In person