Medical Receptionist jobs in Weavers

About NeuroHealth

NeuroHealth Case Management Services provides case management for adults and children with life-changing injuries, including brain injury, spinal cord injury and complex conditions. We work in partnership with clients, families, Financial Deputies and multidisciplinary teams to coordinate high-quality, person-centred support that promotes independence, rehabilitation and quality of life. Our work is underpinned by our core values:

• We are Committed – Focusing, at all times, on the needs and wishes of our clients.
• We have Integrity – Our client’s best interests are at the centre of all we do, based on robust clinical reasoning and evidence-based practice.
• We deliver Quality – We work to the highest standards and do not settle for anything less.
• We are Ambitious – Determined to achieve the best possible outcomes for our clients, always striving to improve the service we provide.

About the Role

We are looking for an experienced, highly organised and exceptionally accurate Administrator to join our office team.

This is an experienced-level administrative position with significant responsibility and is not an entry-level administration role. It would particularly suit someone who has already developed strong administrative skills within healthcare, legal services, professional services or another regulated or process-driven environment.

You will play an important role in the day-to-day operation of the business and will be trusted to take ownership of a range of administrative processes. You will regularly communicate with external professionals, including solicitors, healthcare professionals and other stakeholders, as well as supporting our case managers and management team.

The role requires excellent judgement, communication and attention to detail. You will need to be comfortable working independently, managing competing priorities and taking responsibility for ensuring important tasks and processes are completed accurately and on time.

What We’re Looking For

This role is likely to suit someone who is already an accomplished administrator and is looking for a position where they can have greater ownership and responsibility.

You might currently be working as an Administrator, Senior Administrator, Team Administrator, Medical Secretary, Practice Administrator, Legal Administrator, Operations Administrator or Coordinator.

More important than your current job title is your ability to demonstrate that you can work accurately and independently, communicate confidently with professionals and take responsibility for important administrative processes.

Working Pattern and Role Conditions

This is a permanent, full-time, office-based role in Kennington, London, working Monday to Friday from 9.00am to 5.30pm.

Key Responsibilities / What you will be doing

The key responsibilities of the role include:

• Acting as a key point of contact for colleagues, management and external professionals, responding professionally to telephone and email enquiries.
• Managing new referral enquiries, primarily from solicitors, ensuring that communications are handled promptly, accurately and professionally.
• Managing a busy shared administrative inbox, identifying priorities and ensuring urgent or time-sensitive matters are appropriately actioned or escalated.
• Proofreading, reviewing and formatting reports and other professional and clinical documentation to a high standard.
• Taking ownership of recurring administrative and business processes, ensuring tasks are completed accurately and within required timescales.
• Supporting administration of client cases and case management systems, including monthly audit and quality-checking processes.
• Supporting compliance, quality assurance and governance processes, including maintaining accurate records and monitoring recurring requirements.
• Communicating with case managers, solicitors, insurers, therapists, suppliers and other external professionals.
• Organising meetings, training days and company events.
• Supporting operational and service improvements and identifying opportunities to make administrative processes more efficient.
• Maintaining confidentiality and handling sensitive personal and business information appropriately.
• Using Microsoft 365 and other company systems confidently as part of day-to-day work.
• Supporting the general effective running of the office and wider business.

Requirements - Essential

• Strong previous experience in an administrative, coordination or similar professional role.
• Evidence of working to an exceptionally high level of accuracy and attention to detail.
• Excellent written English and the ability to produce clear, professional correspondence.
• Confident and professional telephone manner.
• Experience communicating with external professionals, clients, customers or other stakeholders.
• Ability to take ownership of tasks and processes and work autonomously.
• Strong organisational skills with the ability to prioritise competing demands and deadlines.
• Ability to recognise when an issue requires escalation and exercise appropriate judgement.
• Strong working knowledge of Microsoft Office, particularly Word, Outlook and Excel.
• Ability to learn and consistently follow detailed policies, procedures and administrative processes.
• Experience working with confidential or sensitive information.
• A proactive, dependable and problem-solving approach to work.
• Ability to manage a varied workload, move between tasks confidently and maintain a high level of accuracy and attention to detail throughout.

Requirements - Desirable

• Previous experience within healthcare, case management, legal services, insurance, or another professional or regulated environment.
• Experience proofreading or quality-checking professional documentation.
• Experience of audit, compliance, governance or quality assurance administration.
• Experience using case management, CRM or similar business systems.
• Experience within a professional services environment where time is recorded or services are billed to clients.

Recruitment-Specific Requirements

The successful candidate will be subject to appropriate pre-employment and safeguarding checks.

Development

We want people to develop with NeuroHealth.

The Administrator role provides the opportunity to build greater knowledge and responsibility across our administrative, quality and operational processes. As experience and capability develop, there may be opportunities to take on additional responsibilities and progress within the administrative function.

Benefits

• Birthday day off
• Casual dress
• Company events
• Cycle to work scheme
• Employee discounts
• Health and wellbeing programme
• On-site gym
• Sick pay
• Excellent transport links

Key Relationships

Reports to: Client Services Manager
Works with: Case Managers, management, colleagues, solicitors, insurers, healthcare professionals, therapists, suppliers and other external stakeholders.

Safeguarding & Compliance

We are committed to safeguarding and promoting the welfare of our clients. The successful candidate will be subject to appropriate pre-employment and safeguarding checks.

Equality, Diversity & Inclusion

NeuroHealth Case Management Services is committed to equality, diversity and inclusion. Recruitment decisions are made fairly and based on the skills, experience and suitability required for the role.

Pay: £28,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• On-site gym
• Sick pay
• Transport links

Application question(s):

• Are you located within a 1 hour commute from Kennington, London, SW9 6DE?
• Briefly describe why you are interested in an Administrator role within a case management or healthcare‑related organisation.

Education:

• Certificate of Higher Education (required)

Experience:

• administration : 5 years (required)
• Documentation review: 2 years (preferred)

Work Location: In person