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Medical Receptionist jobs in West London

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    • Calling patients and booking appointments.
    • Maintaining and monitoring the appointments system.
    • Processing telephone requests for appointments, ensuring callers…
    • View all K & W Healthcare jobs - London jobs - Medical Receptionist jobs in London
    • Salary Search: Part-time Medical Receptionist/Administrator salaries in London
    • Previous experience working in a GP Practice is desirable, particularly if you have experience using SystmOne clinical software, although this is not…
    • Welcome and assist all patients, families and visitors warmly, creating a calm and reassuring first point of contact for people from diverse cultural,…
    • A people person with great communication and customer service skills.
    • Scheduling appointments and keeping our busy diary running smoothly.
    • Confident running reception independently once fully trained.
    • Confident with booking systems, shared documents and digital tools.
    • Booking chemotherapy appointments via Chemocare, rescheduling patients' appointments upon clinical requests.
    • Cancel appointments upon clinical request.
  • View similar jobs with this employer
    • Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms.
    • Manage the diary of clinicians, including appointments and meeting coordination.
    • Maintain and organise medical case notes appropriately.
    • Minimum 2 years in a client coordinator, or comparable client-facing role.
    • Support clinical flow by assisting with room turnover, including cleaning, restocking…
    • The successful candidate will provide excellent customer service, welcome clients, manage appointments and support the smooth day-to-day running of the clinic.
    • Previous experience in a medical, healthcare or private clinic reception role would be advantageous, particularly with electronic patient management systems and…
    • 20 hours per week -Monday and Friday Computer skills and the flexibility to cover holidays and sickness absence are essential.
    • Job Types: Permanent, Part-time.
    • Manage appointment scheduling, including booking, rescheduling, and cancelling appointments as necessary.
    • Proficient in Microsoft Office and electronic medical…
    • You will be expected to accurately record patient attendance details and manage the scheduling of appointments across a range of specialties in a busy and fast-…
    • The role will require excellent organisational skills, prioritising workloads and managing your time effectively to contribute towards the daily operations of…

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Job Post Details

Part-time Medical Receptionist/Administrator
K & W Healthcare
London HA9 9DS
£12.21 - £15.00 an hour
Part-time
Apply now

Job details

£12.21 - £15.00 an hour
Part-time
London HA9 9DS

Full job description

Duties and responsibilities:


  • Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.
  • Maintaining and monitoring the appointments system.
  • Managing the e-consult triage system.
  • Document scanning.
  • Processing referrals and letters.
  • Calling patients and booking appointments.
  • Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.
  • Updating patient records, recording information in accordance project guidelines.
  • Taking messages and passing on information.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Dealing with clinical waste.
  • Participate in team meetings and contribute to process improvement initiatives.
  • Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Practice Manager.
  • Work closely with other staff members to ensure smooth operations.
  • Participate in various pilot initiatives as requested.
  • Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly.
  • Maintain a calm and helpful demeanour, especially in high pressure situation.

Any other ad-hoc duties that may be allocated.


Management of Medical records:

  • Registering patients on EMIS community.
  • Schedule reschedule and cancel patient appointments ensuring efficient use of time and resources.
  • Answer and direct incoming telephone calls from patients, GP practices, and outside agencies in a professional and courteous manner.
  • Respond to enquiries, take messages, and ensure timely communication of information to the appropriate personnel.
  • Maintain accurate and up-to-date patient records, including personal details, appointment history and medical information as required.
  • Create and send Discharge Summaries and other investigation forms/referral electronically to GP Practices.
  • Contribute in conducting audits.
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