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Medical Receptionist jobs in Wolverhampton WV11

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    • To provide a comprehensive reception and administrative support to the practice e.g., specific responsibilities within the practice clinical systems and some…
    • View all The Royal Wolverhampton NHS Trust jobs - Wolverhampton jobs - Primary Care Physician jobs in Wolverhampton
    • Salary Search: Primary Care Administrator salaries in Wolverhampton
    • See popular questions & answers about The Royal Wolverhampton NHS Trust
    • Medical Receptionist: 2 years (required).
    • The role requires someone with excellent communication skills, good customer service knowledge and the ability to…
    • Booking appointments, managing utilisation and organising the diary for multiple clinicians.
    • Dental receptionist: 1 year (required).
    • This is an excellent opportunity for someone with previous experience in read coding hospital letters, in a GP practice.
    • Booking and amending appointments, answering the phone, updating patient records.
    • Supporting the management and clinical team with the smooth running of the…
    • Most of your time will be on reception: managing the phones, booking appointments, greeting patients, and walking people through consent and payment forms,…
    • The position involves both clinical assistance and front-of-house responsibilities, ensuring smooth patient experiences from appointment scheduling to post-…
    • Answer incoming phone calls promptly, directing inquiries to appropriate staff or scheduling appointments as needed.
    • Expected hours: No less than 16.0 per week.
    • This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure…
    • Schedule appointments and manage the appointment calendar.
    • Knowledge of medical terminology is preferred but not required.
    • Liaising with dentists, hygienist and nurses to ensure an efficient patient journey.
    • The role consists of appointment booking via our dental software, dealing…
    • The successful candidate will be responsible for handling patient telephone calls, booking appointments, navigating patients to the most appropriate healthcare…
    • Customer service: 2 years (required).
    • Manage appointment scheduling and patient records with accuracy and confidentiality.
    • Coordinate and arrange meetings, appointments, room bookings, events, and venues as required.
    • To deal politely and efficiently with all patient queries via the…
    • Dealing with cancellations to ensure full utilisation of available clinic slots to ensure adherence to National and Trust waiting times.

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Job Post Details

Primary Care Administrator
The Royal Wolverhampton NHS Trust
·
3.7
Wolverhampton WV10 0QP
£25,272 a year
Full-time
Apply on company site

Job details

£25,272 a year
Full-time
Wolverhampton WV10 0QP

Full job description

The Primary Care Services Directorate is looking for a number of dynamic and highly motivated administrators to join the admin teams to support the day to day running of the RWT PCN practices.

The post holder(s) must be flexible, a good team player with a positive attitude, have an empathetic manner, excellent communication skills, organisational aptitude, ability to work under pressure and a good understanding of basic IT packages. Attention to detail is expected at all times. Previous reception experience/office based role is essential. The post holder(s) may at times be required to work at different sites to meet the demands of the service.

In return, the Trust is committed to personal and professional development; the successful applicant(s) will receive support and training to deliver the requirements of the role, to achieve their full potential and to become a key member of the team.

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To provide a comprehensive reception and administrative support to the practice e.g., specific responsibilities within the practice clinical systems and some personnel administration.

To enthusiastically support the Practice team in developing systems of improvement and new innovations.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.
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