Medical Receptionist jobs in Wolverhampton WV8

Falcon House (ECHO) Ltd are committed to a positive philosophy of valuing people. There is an expectation that all staff will contribute to providing a safe and supportive environment and will treat people supported, visitors, and colleagues as individuals with dignity and respect at all times.

Care Home Administrator

Salary: Starting from £14.50 per hour
Hours: 40 hours per week, Monday to Friday
Working Hours: 9:00am – 5:00pm, with flexibility required
Holiday: 33 days annual leave inclusive of Bank Holidays

Purpose of the Role

The post-holder is responsible for providing administrative support to Falcon House (ECHO) Ltd under the direction of the Registered Manager. Applicants must have previous Administrator experience within a Care Home or Care Setting.

This is a fast paced role requiring initiative, adaptability, and the ability to learn quickly. Excellent Excel knowledge is essential, as the role includes completing monthly accounts.

Key Responsibilities Administration & Reception Duties

• Provide a professional reception service by meeting and greeting visitors and directing them to the appropriate personnel.
• Undertake general office administration duties to ensure the smooth running of Falcon House (ECHO) Ltd, including:
• Responding to telephone calls, emails, and other communications
• Processing incoming and outgoing mail
• Photocopying, printing, filing, and archiving
• Directing enquiries to relevant personnel
• Process invoices for payment.
• Complete basic accounting tasks using SAGE software.
• Complete monthly accounts and financial administration duties.
• Develop and maintain effective office management systems to support the smooth operation of the service and regulatory compliance.
• Respond to requests for information from people supported, colleagues, and external professionals.
• Maintain adequate office supplies including stationery, forms, brochures, and staff name badges.
• Support the Registered Manager and Director of Operations with administrative tasks including correspondence, note taking, meeting minutes, and information dissemination.

Record Keeping & Compliance

Maintain accurate records relating to:

• Referrals, admissions, and discharges
• Occupancy
• Staff recruitment and personnel files
• Staff training records
• Financial records
• Quality, governance, and compliance documentation

Operational Support

• Assist maintenance personnel with coordinating repairs and maintenance.
• Provide administrative support to members of the Senior Management Team when required.
• Maintain company policies and procedures, including staff signatory systems.
• Liaise with payroll providers to ensure accurate staff pay and salary processing.

General Duties

• Maintain confidentiality at all times.
• Ensure compliance with the Data Protection Act 2018 when handling records relating to people supported, staff, and services.
• Notify the Registered Manager promptly regarding any absence from work.
• Ensure the security of the office environment.
• Ensure office equipment is clean and well maintained.
• Carry out any other reasonable duties as required.

Communication

• Participate in staff and meetings involving people supported as required.

Marketing

• Promote a positive and professional image of Falcon House (ECHO) Ltd within the local community.
• Support tours of the service for visitors when required.
• Assist with preparing and displaying promotional materials and brochures.

Training & Development

• Complete mandatory and developmental training as required.
• Maintain professional knowledge and competence relevant to the role.

Working Relationships

• Develop positive working relationships with staff, management colleagues, visitors, families, visiting professionals, commissioners, and regulatory bodies.
• Display a friendly, flexible, and professional attitude at all times.

Person SpecificationExperience

• Previous administration experience within a Care Home or Supported Living setting
• Experience organising and prioritising workloads
• Experience developing office management systems
• Experience working with office systems and procedures
• Experience working effectively as part of a team

Knowledge & Skills

• Excellent Excel knowledge is essential
• Proficient literacy and numeracy skills
• Understanding of data protection and confidentiality
• Strong communication skills, both verbal and written
• Ability to communicate effectively with people at all levels
• Experience liaising with internal and external stakeholders
• Ability to support and develop junior colleagues
• Experience leading teams to achieve high-quality outcomes

Personal Attributes

• Ability to work independently with minimal supervision
• Satisfactory DBS clearance
• Efficient, organised, and self-motivated
• Excellent interpersonal and telephone skills
• Personable and approachable manner
• Commitment to equality, diversity, and inclusion
• Ability to work under pressure and manage time effectively
• Discreet and professional when handling confidential information

Pay: £14.50 per hour

Benefits:

• Casual dress
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance

Work Location: In person