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    • Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
    • To listen to patient requests for services and assist them in booking the most appropriate appointment (in person and by telephone).
    • Health and Safety + CQC*.
    • Experience with administrative tasks such as managing appointments, billing, or medical records is advantageous.
    • Make changes on online booking system.
    • Making appointments with doctors and practice nurses.
    • Accurately enter clinical data directly on patient records.
    • Work with the front of house team.
    • 6 month FTC Part Time (1 day p/w).
    • This position is a temporary role* intended to last for the duration of our current employee's maternity leave + Training…
    • Helping to book and arrange appointments.
    • Dealing with customer enquiries, both in person and over the phone.
    • Clear communicator; able to articulate medical and…
    • To provide a point of contact and support for patients having appointments, consultations and clinical procedures with the consultant.
    • You will need to possess very good IT skills - particularly with MS Word/Excel, be an excellent organiser and have strong interpersonal skills.
    • Answer phone calls and schedule appointments for patients.
    • Assist with the coordination of dental procedures and follow-up appointments.
    • Managing administrative paperwork related to billing, insurance claims, and referrals.
    • Excellent communication skills, both written and verbal.
    • Learning clinical and admin skills through full training.
    • Booking appointments and handling reception duties.
    • Greeting patients and helping them feel welcome.
    • You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive…
    • The Outpatients department at Horsham is over two floors covering both medical and surgical specialities Your role will include checking patients in and out for…
    • Deal with telephone queries from patients, staff and other departments and direct them to the appropriate person/department where necessary.
    • You will need to be flexible to cover colleagues’ shifts for annual leave and sickness, sometimes at short notice.

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Job Post Details

Patient Advisor - job post

Optical Express
3.1 out of 5 stars
Brighton BN50
£26,500 a year - Permanent, Full-time

Job details

Pay

  • £26,500 a year

Job type

  • Permanent
  • Full-time

Location

Brighton BN50

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Company pension

Full job description

Job Title: Patient Advisor

Hours: Full time, 40 hours per week

Location: Haywards Heath & Brighton

Salary: from £26,500 plus bonus and benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • State of the art, modern working environments
  • 33 days annual leave*
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients eyes using state of the art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

  • Have a passion for providing world-class customer service
  • Possess strong organisational skills
  • Can communicate clearly and articulately with a diverse range of people
  • Have previous experience working with sales targets and personal KPI’s
  • Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.

INDP

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

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