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    • To call patients to book initial appointments, Theatre and arrange follow up appointments.
    • To answer incoming calls in a professional manner and providing an…
    • To provide clear, helpful and non-clinical information within the scope of the role, adapting communication to individual needs and using tact, empathy and…
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    • 10 To regularly communicate with clinical nursing leads based at Thorpe Health Centre, informing them of onsite maintenance which may affect site usage,…
    • This will include booking of appointments from waiting lists, resolving appointment conflicts, issuing appointment letters/texts, using cloud booking to ensure…
    • Keep appointments running smoothly and efficiently so everything flows well for the team.
    • As a receptionist, you will provide outstanding customer service to…
    • We are looking for someone who has at least 2 years' experience of working in a reception setting (preferably medical or dental).
    • You will make appointments for our patient applying your understanding of patient confidentiality & attention to detail.
    • Managing patient appointments, cancellations, and rescheduling.
    • Supporting patients with enquiries regarding treatments and appointments.
    • Book, amend and cancel appointments across clinical teams to support continuity of care, ensuring follow-ups are booked and clearly communicated, and contacting…
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Patient Administrator
Cora Health
·
2.9
Norwich
£15,906 a year
Part-time
Apply on company site

Job details

£15,906 a year
Referral programme, Annual leave, Company pension, Private medical insurance, Cycle to work scheme, Tech scheme, Car scheme
Part-time
Norwich

Full job description

Patient Administrator - Part Time
Location: Norwich Hospital
Contract Type: Permanent, working Mondays, Thursdays and Fridays (typical office hours) 24 hours a week
Salary: £26,510 (£15,906 pro rata'd)

Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS


About the role

We are looking for a responsible Patient Administrator to provide an efficient and effective bookings administrative service. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

What you’ll be doing

The Patient Administrator duties include but are not limited to:

  • To provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business need.
  • To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administrative tasks and reports.
  • To answer incoming calls in a professional manner and providing an excellent level of service to patients
  • To call patients to book initial appointments, Theatre and arrange follow up appointments
  • To be fully competent in the use of Soliton, System One, ERS, IEP and Patient Portal

Who we’re looking for

You’re a natural communicator with a passion for attention to detail. You’ll be able to work as part of a team and on your own initiative and have a good working knowledge of Microsoft packages. You’ll also have have a flexible working approach.


We are Cora Health

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,
diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.

We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Why work for Cora Health?

We continue to reward our staff with competitive salaries and a great range of employee benefits. These include:

25 days annual leave (plus Bank Holidays) and option to buy/sell

  • Private Healthcare (Benenden)
  • Company Pension Scheme
  • Life Assurance
  • Refer a Friend Scheme
  • CPD Opportunities
  • Wagestream
  • Reward Gateway
  • Cycle to Work Scheme
  • Smart Tech
  • EV Car Scheme

If this role sounds like you, then we’d love to hear from you.

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