Medical Receptionist jobs in York YO51

Clinic Appointment Booking Volunteer

Location: The Lambert, Thirsk

Hours: Flexible

Closing date: 18th September 2026

Brand: North Yorkshire Hospice Care

Introduction

We’re looking for a friendly and compassionate Outpatient Clinic Booking Volunteer to join our team and help make a real difference to patients and their families.

This is an important role within our hospice services. You’ll be one of the first points of contact for patients, helping them to arrange appointments for our outpatient services. Initially, you’ll support our Advance Care Planning service, with the opportunity to also support other clinics such as Breathing Space and Lymphoedema.

The role involves making telephone calls to patients, arranging and confirming appointments, answering straightforward questions and recording information accurately on our systems. You’ll use our electronic patient record system, SystmOne, as well as other IT systems, with full training and support provided.

Our outpatient services support people living with life-limiting illnesses and their families, providing specialist advice, care and support at different stages of their journey. Although this is a non-clinical role, your contribution will be incredibly important. A warm, friendly and reassuring telephone conversation can make a real difference to how a patient experiences their contact with the hospice.

You’ll be part of a welcoming and supportive team who will make sure you feel confident in your role. You’ll never be expected to deal with clinical questions or situations outside your role — our team will be there to support you and help when needed.

Whether you have previous experience in administration, healthcare, customer service or simply enjoy talking to and helping people, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who is kind, approachable and a good listener, with a genuine desire to make a difference to people at an important time in their lives.

You don’t need to have worked in healthcare before, and you don’t need to have experience of working in a hospice. What matters most to us is your attitude, your compassion and your willingness to learn.

You’ll ideally be:

• Comfortable speaking to people over the telephone and able to put people at ease.
• Patient, friendly and understanding, particularly when speaking with people who may be anxious or upset.
• Comfortable using a computer and willing to learn new IT systems, including SystmOne.
• Organised and able to record information accurately.
• Respectful of confidentiality and the importance of handling sensitive information appropriately.
• Able to recognise when something is outside your role and feel comfortable asking a member of the team for help.
• Reliable and happy to work as part of a friendly team.

Most importantly, you don’t have to have all the answers. We’ll provide the training, guidance and support you need to feel confident.

You’ll be joining a really friendly and supportive team where volunteers are valued as an important part of the hospice. Your time will directly help our clinical teams to focus on providing care, while ensuring patients receive a warm, welcoming and efficient service when they contact us.

What we offer:

Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice are a family of services with our values at the heart of all we do. We are committed to supporting volunteers effectively and appropriately particularly in a role such as this which may be emotionally challenging. We will support our volunteers with:

• Full training and ongoing support.

• Flexible volunteering hours suit your schedule.

• The opportunity to be part of a caring and dedicated team making a difference in people’s lives.

Getting started:

• Please click the link to complete our online application form.

• Shortlisted applicants will be invited to a volunteer interview.

• If you are successful at interview, we will ask you to complete training via our online system training platform.

• We will complete a DBS check and ask you to provide some information before you begin volunteering.

• Once these steps are completed we will agree your start date.

Our values

• We put the people who use our services at the heart of everything we do

• We are caring and compassionate

• We are personal and supportive in our approach

• We engage positively

• We are responsive

• We are driven to do better

• We are fair

• We are professional

• We work collaboratively

• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework

• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our communities.

• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services, please see our safeguarding statement on our website: https://saintmichaelshospice.org/safeguarding-statement/

• If you require any support or adjustments to be able to apply for this role, please let us know by emailing volunteers@saintmichaelshospice.org

For more information on the role, please contact us on volunteers@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion with a member of the team.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).