Skip to main content
Post your CV and find your next job on Indeed!

Medical Receptionist jobs in Ystrad Mynach

Sort by: -
    • This vital role involves providing exceptional customer service, managing patient appointments, and ensuring the smooth operation of the clinic's front desk.
    • Post-holder to make, amend and cancel appointments, handle straightforward queries.
    • Appointments using the Myrddin Patient Administration System.
    • Audio/copy typing any other correspondence as required.
    • The typing of correspondence, clinic letters ward rounds and reports accurately and within time limits…
    • The successful post holder must be reliable and flexible to meet service needs and used to working in a busy and demanding environment, with excellent…
    • Promote the safety & security of all site users and ensure all staff comply with security protocols.
    • An experienced receptionist/administrator used to liaising…
    • Scheduling appointments for patients, and planning the dairy effectively.
    • Collecting payments and recording them.
    • Dental receptionist: 1 year (required).
    • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
    • Job Types: Part-time, Permanent.
    • Audio transcription skills or 2 years experience of audio transcription within a secretarial background.
    • Liaising with a wide variety of professionals, agencies…
    • You will handle patient coordination by managing bookings, handling phone and email inquiries in both English and Arabic, and guiding patients through their…
    • You will handle patient coordination by managing bookings, handling phone and email inquiries in both English and Arabic, and guiding patients through their…
    • The Clinicians Assistant (CA) will support clinical staff in all aspects of daily operational effectiveness, general co-ordination and administration such as…
    • Book, amend, and cancel appointments using the clinical system.
    • Knowledge of EMIS clinical system.
    • Answer incoming telephone calls promptly and effectively.
    • Learning clinical and admin skills through full training.
    • Booking appointments and handling reception duties.
    • Greeting patients and helping them feel welcome.
    • Promote the safety & security of all site users and ensure all staff comply with security protocols.
    • An experienced receptionist/administrator used to liaising…
    • It’s our Patient Advisor’s who make our patients feel like a superstar from the moment they enter our clinics.
    • Introducing patients to their optometrist.

People also searched:

medical secretary
retail
retail assistant
sales assistant
medical receptionist

Job Post Details

Patient Co-ordinator / Clinic Front of House - job post

Dr Kathryn Aesthetics & Skincare Limited
Cardiff CF23 5NW
From £13.50 an hour - Permanent, Part-time

Job details

Pay

  • From £13.50 an hour

Job type

  • Part-time
  • Permanent

Location

Cardiff CF23 5NW

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Company pension
  • On-site parking

Full job description

Overview

We are seeking a friendly and organised Patient Co-ordinator / Clinic Front of House to join our healthcare team. This vital role involves providing exceptional customer service, managing patient appointments, and ensuring the smooth operation of the clinic's front desk. The ideal candidate will have previous office experience, excellent communication skills, and a professional demeanour to create a welcoming environment for all patients. This paid position offers an excellent opportunity to develop your career within a supportive healthcare setting.

Duties

  • Greet patients warmly upon arrival and assist with check-in procedures
  • Manage appointment scheduling and coordinate patient flow efficiently
  • Answer phone calls, respond to enquiries, and direct calls appropriately
  • Maintain accurate patient records and update information as needed
  • Handle administrative tasks such as filing, data entry, and correspondence
  • Ensure the waiting area remains tidy and welcoming at all times
  • Support clinic staff with various administrative duties to facilitate smooth daily operations
  • Follow health and safety protocols to ensure a safe environment for patients and staff

Skills

  • Previous office or administrative experience is highly desirable
  • Excellent organisational and time-management skills
  • Strong communication abilities, both verbal and written
  • Friendly, approachable manner with a professional attitude
  • Ability to multitask effectively in a busy environment
  • Proficient in using office software such as MS Office or similar programmes
  • Attention to detail and accuracy in handling patient information
  • Ability to remain calm under pressure and handle sensitive situations with discretion

This role is perfect for individuals who enjoy working in a healthcare environment and are committed to delivering outstanding patient care through efficient front-of-house support.

The Role

As our Patient Coordinator, you will be responsible for creating an exceptional patient experience from the first enquiry through to ongoing care.

Key Responsibilities

  • Welcoming patients and ensuring they receive a five-star experience
  • Managing incoming calls, emails, what's app messaging and online enquiries
  • Assisting patients to book consultations and treatment appointments using clinic software
  • Managing clinician diaries efficiently
  • Following up patient enquiries and consultations
  • Processing payments and finance applications
  • Sending invoices to relevant individuals
  • Supporting memberships and treatment plans
  • Maintaining accurate patient records
  • Assisting with clinic marketing and patient communications
  • Ensuring reception and patient areas are presented to the highest standards
  • Supporting the clinical team with day-to-day clinic operations (including Skin scanning, ensuring skin plans are sent out to patients).
  • Stock checking/ordering, ensuring everyday consumables are well stocked.

What We're Looking For:

Essential Skills & Attributes

  • Exceptional customer service skills
  • Excellent verbal and written communication
  • Strong organisational skills and attention to detail
  • Professional, confident and friendly manner
  • Ability to multitask in a fast-paced environment
  • Positive attitude and proactive approach
  • Strong IT and administrative skills
  • Reliable, trustworthy and well-presented
  • Team player

Desirable Experience

  • Reception, customer service or patient coordinator experience
  • Experience within aesthetics, beauty, healthcare, hospitality or luxury retail
  • Experience with booking systems and Customer Relationship Management software
  • Confidence in discussing treatment plans and memberships
  • Basic knowledge of common aesthetic treatments and aftercare.

What We Offer

  • From £13.50 per hour (£22,464 per annum) depending on experience plus pension contributions
  • Ongoing training and development
  • Career progression opportunities within a growing business
  • Staff discounts on treatments and products
  • Supportive and friendly team environment
  • The opportunity to work within a premium aesthetics clinic

Hours

  • Monday 9-5pm
  • Wednesday 9-5pm
  • Thursday 9-5pm
  • Friday 1pm-5pm
  • Saturday: 9:00am – 1:00pm
  • Total: 32 hours per week

To Apply - Please send your CV together with a short covering email explaining (300 words max):

  • Why you are interested in the role
  • Any relative experience
  • What excellent customer service means to you
  • Why you would be a great addition to our team

We are looking for someone who is passionate about people, takes pride in their work and wants to grow with our business.

Closing Date: Applications will be reviewed as they are received, and early applications are encouraged.

Dr Kathryn Aesthetics & Skincare Ltd is an equal opportunities employer. We welcome applications from all suitably qualified candidates

Pay: From £13.50 per hour

Benefits:

  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume