Medical Record Manager jobs

Royal London is a Financial Services company with a difference. As the UK’s largest mutual life, pensions and investment company, we’re owned by our members and work for their benefit, not for shareholder profits. We’ve grown rapidly and have been recognised as one of the UK’s top rated places to work.

Today, Royal London has over £170 billion of assets under management, and around 4,000 employees working in five offices across the UK and Ireland. As an organisation, they have worked hard to become experts in specialist markets, building a trusted brand, with plenty of awards to show for it.

We’ve worked hard to become experts in our specialist markets, building a trusted brand – and our teams have plenty of awards to show for it. Whatever team you’re interested in joining and whatever role you play, we’ll help you to make a difference.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Royal London to support their contingent Recruitment processes Acting as an extension of their recruitment team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of our client, Royal London. We are looking for a Records Manager for a 6-months (opportunity to go perm) based remotely.

Purpose of the role:

The Records Manager is responsible for developing, implementing and maintaining the organisation's records management framework, ensuring that all physical and electronic records are managed throughout their lifecycle in accordance with legal, regulatory and business requirements. The role has a particular focus on pensions regulation, ensuring that records relating to pension schemes, members, trustees, contributions, transfers, complaints and regulatory reporting are retained, protected, archived and disposed of appropriately.

The role provides subject matter expertise on records management, retention schedules, information governance, and regulatory compliance, working closely with business stakeholders, legal, compliance, data governance and technology teams.

What you’ll do:

• Develop and maintain enterprise records management policies, standards, procedures, classification structures, retention schedules and disposal processes.
• Ensure records are managed consistently across physical and digital repositories and lead regular reviews of records management controls and effectiveness.
• Ensure compliance with pensions legislation, regulatory requirements and industry record-keeping standards, including the management of trustee, member, transfer, complaints and scheme records.
• Monitor regulatory developments, assess their impact on records management obligations and support responses to regulatory reviews, audits and information requests.
• Provide guidance on the creation, storage, retention, archiving and destruction of records, ensuring compliance with UK GDPR, Data Protection legislation and information governance requirements.
• Maintain evidence of compliance with regulatory record-keeping obligations and support Record of Processing Activities (ROPA) management and data retention governance.
• Coordinate internal and external audits, monitor adherence to retention schedules and records management controls, and identify and remediate any deficiencies.
• Produce management information and reporting on records management risks, compliance and performance.
• Partner with technology teams to implement records management capabilities across business systems and support electronic document and records management solutions.
• Ensure records are appropriately classified, searchable, retrievable, protected and managed throughout their lifecycle.
• Lead digitisation initiatives to improve digital record-keeping and reduce dependency on legacy paper records.
• Deliver training and awareness programmes on records management responsibilities and provide advice on retention, legal holds and disposal decisions.
• Build effective relationships with Compliance, Legal, Risk, Operations, Technology and Pension Administration teams, acting as the organisation’s records management subject matter expert.

• Proven experience in records management, information governance and information management within regulated environments, including pensions, life assurance and financial services.
• Strong understanding of records lifecycle management, retention schedules, document management systems and records management platforms.
• Knowledge of UK pensions regulatory requirements, record-keeping obligations and wider regulatory compliance frameworks.
• Experience supporting audits, regulatory reviews, compliance assessments and governance activities.
• Strong policy development, governance and information management skills.
• Knowledge of The Pensions Regulator requirements, Occupational Pension Schemes regulations, Registered Pension Schemes regulations, Pensions Dashboard requirements, FCA regulations, UK GDPR and Data Protection legislation.
• Experience using Microsoft 365, SharePoint, Purview and electronic records management solutions.
• Experience supporting digital transformation, information governance and records management improvement programmes.
• Strong expertise in information governance, regulatory compliance, risk management and policy development.
• Excellent attention to detail, analytical thinking, problem-solving and report-writing skills.
• Strong stakeholder management, communication and influencing skills, with the ability to deliver training and coaching.
• Proven project management capability and ability to manage multiple priorities effectively.
• Degree qualified or equivalent professional experience.
• Professional qualifications in Records Management, Information Governance or Information Management desirable.
• Membership of IRMS and certifications such as IGP, CIP, CIPP/E or equivalent information governance qualifications desirable.
• Project management qualifications such as PRINCE2, Agile or PMP advantageous.

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business