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Medical Records Staff jobs in London

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    • Refer medical questions to the appropriate clinician and maintain patient confidentiality.
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    • Supporting all clinical staff with general administrative tasks as requested.
    • Inputting data into the patient’s healthcare records as necessary.
    • To provide an efficient, helpful and friendly point of contact for patients and act as a focal point of communication between patients, doctors and other…
    • Support recruitment, induction, and mentoring of new staff members.
    • Encourage staff development through coaching, feedback, and recognition of good practice.
    • The post holder will make a key contribution to providing a comprehensive bespoke package of training in accordance with any agreed service/SLA to the Trust.
    • Ensure that all records are accurately compiled in advance for each consulting session.
    • Retrieve and refile records as required, ensuring that strict…
    • To retrieve medical records and assist the completion of medical/insurance records.
    • File patient records and correspondence in patient medical records.
    • Support administrative and reception staff, providing cover during staff absences.
    • File and store records as required.
    • Signpost patients to the correct service.
    • Scanning and processing medical documents through SystmOne (clinical system).
    • Provide administrative support to members of the primary healthcare team to ensure…
    • Registrations of new patients – computer data entry and medical records.
    • Process patients’ changes of address – computer data and medical records (have…
    • Coordinate communication between patients and medical staff to facilitate efficient care delivery.
    • Familiarity with medical terminology is advantageous but not…
    • Taking correct payments and accurately maintaining client accounts, invoices and financial records.
    • Managing telephone and email enquiries, appointment bookings…
    • All patient, staff and practice information must be kept strictly confidential and only shared with authorised people in line with practice policies.

Job Post Details

Sales Consultant – Plastic Surgery
Delta Clinics
Basement Flat, 96 Harley Street, London W1G 7HY
£27,000 - £29,000 a year
Full-time
Apply now

Job details

£27,000 - £29,000 a year
Private medical insurance, Company events
Full-time
Basement Flat, 96 Harley Street, London W1G 7HY

Full job description

Patient Sales Coordinator – Plastic Surgery

We’re looking for a confident, sales-focused Patient Coordinator to manage enquiries, follow up prospective patients and convert enquiries into consultation and surgery bookings.

You will support patients throughout their journey, providing a friendly, professional service while working towards agreed sales targets. The role also includes patient administration, chaperoning and some social media support.

Key responsibilities

  • Handle patient enquiries by telephone, email, WhatsApp and in person.
  • Build rapport with prospective patients, explain the booking process and provide accurate information about services and prices.
  • Follow up new enquiries and patients who have attended consultations.
  • Arrange consultations and coordinate surgery bookings with the wider team.
  • Maintain accurate patient records and track enquiries, follow-ups and bookings.
  • Provide chaperone support during consultations and examinations, following appropriate training and clinic policy, while maintaining patients’ dignity, privacy and comfort.
  • Work closely with surgeons, clinical staff and management to ensure a smooth patient journey.
  • Refer medical questions to the appropriate clinician and maintain patient confidentiality.
  • Support social media activity by helping create and schedule posts for Instagram and Facebook.
  • Help capture suitable clinic content with appropriate consent, respond to general social media enquiries and follow up potential patient leads.

Performance targets and KPIs

You will work towards agreed KPIs (Key Performance Indicators—measurable targets used to assess performance), including:

  • Response times to new patient enquiries.
  • Daily calls and completed follow-ups.
  • Conversion of enquiries into consultation bookings.
  • Conversion of consultations into surgery bookings.
  • Agreed sales and booking targets.
  • Accurate and up-to-date patient records and enquiry tracking.

Targets should be achieved through excellent service, clear information and consistent follow-up, while respecting patients’ decisions and avoiding pressure.

About you

  • Excellent communication and customer service skills.
  • A confident, professional telephone manner.
  • Previous experience in sales or a target-driven customer-facing role.
  • Comfortable discussing prices, following up enquiries and working towards KPIs.
  • Strong organisation, attention to detail and the ability to manage several tasks.
  • Confident using computer systems and maintaining accurate records.
  • A caring, discreet approach when handling sensitive information.
  • Willing to undertake chaperone training and support patients during consultations and examinations.
  • Willing to assist with patient administration and social media activities.

Experience in cosmetic surgery, aesthetics or private healthcare is desirable. Confidence using Instagram and Facebook would be an advantage.

Job Type: Full-time

Pay: £27,000.00-£29,000.00 per year

Benefits:

  • Company events

Work Location: In person

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