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    • Support wider administrative and medical secretary duties, maintaining records, preparing clinic lists and ensuring smooth service delivery.
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    • Maintain appropriate records and spreadsheets as required.
    • Confident using computer systems and electronic records.
    • Ability to work accurately and methodically.
    • Subsidised staff restaurant, where possible.
    • Ensure all records and reports are maintained and kept up to date.
    • Hours: 37.5 hours per week, Full-time.
    • Previous administrative experience, ideally in a healthcare or records-focused role.
    • Private Healthcare Scheme for treatment at our hospitals, covering pre-…
    • Coordinate with medical staff to ensure smooth patient flow and timely consultations.
    • Maintain organised patient records and update electronic health records as…
    • The multidisciplinary team includes nursing and medical staff, allied health professionals, pharmacists, administrative staff and other specialist teams.
    • This will have a significant effect on existing staff groups involved in 18 week data collection and recording as well as inpatient, outpatient and other…
    • Be familiar with the clinical records system – EMIS.
    • Process patient notes for medical/insurance/solicitor enquiries.
    • Maintain the visitor book as necessary.
    • Maintain accurate patient records, including uploading correspondence to electronic health records or paper files as needed.
    • Responsible for the accurate typing / Interpretation of correspondence including patient letters and onward referrals, which includes sensitive information,…
    • Accuracy and timeliness of PTL and patient pathway records.
    • Maintain accurate, up‑to‑date records and data to support performance reporting and operational…
    • Tracking and management of medical records throughout the hospital.
    • Ensuring records are stored securely and confidentially.
    • Flexible approach to working hours.
    • An understanding of medical terminology will be of benefit.
    • Have an understanding and familiarity of medical terminology in relation to the Directorate.
    • To promptly open incoming mail, linking to relevant medical records and distributing post to consultants where necessary.
Patient Administrator
ICON UK
Reading
£26,000 a year
Permanent, Full-time
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Job details

£26,000 a year
Annual leave, Employee assistance programme, Company pension
Permanent, Full-time
Monday to Friday
Reading

Full job description

Highlights

Location: Icon Cancer Centre Thames Valley (Reading)

Contract Type: Permanent

Hours: Full Time (Mon-Fri, 37.5 hrs per week)

Role Overview

This is a great opportunity for an organised and customer-focused administrator to play a key role in supporting front-desk and outpatient services within a specialist healthcare environment. You will be central to delivering a seamless patient experience, coordinating appointments, processing referrals, and supporting clinical teams with accurate and timely administration. We are looking for an experienced administrator or receptionist with excellent communication and interpersonal skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced setting.

The ideal candidate will be confident in handling sensitive information, proficient in Microsoft Office and familiar with healthcare systems, and demonstrate a proactive, flexible approach. Experience in a cancer centre or specialist healthcare setting, along with knowledge of oncology pathways, would be advantageous. Above all, you will bring compassion, professionalism and a commitment to delivery high quality patient-centred service.

Key responsibilities include:

  • Provide a professional and welcoming reception service, managing patient appointments and enquiries
  • Coordinate outpatient appointments, ensuring accurate scheduling, documentation, and communication with patients and clinical teams
  • Process and track referrals, treatment plans, and reports (including PET scans), ensuring accuracy, confidentiality and timely distribution
  • Support wider administrative and medical secretary duties, maintaining records, preparing clinic lists and ensuring smooth service delivery


A full copy of the Job Description and Person Specification can be found here: ICC UK_Patient Administrator_.pdf

Private sector experience preferred

Benefits

Annual Leave: We offer 25 days + bank holidays (increasing to 27 days after 3 years' service)

Salary Sacrifice Pension: We offer an auto-enrolment pension from day 1 with a standard contribution of 5% employee, and 4% employer. You can also opt to enhance your contribution to 6%, to which the employer will also contribute 6%.

Life Assurance: We offer a life assurance scheme equivalent to 3 x your annual salary.

Wellbeing: The wellbeing of our people is extremely important to us, and we therefore offer an enhanced Employee Assistance Programme which offers holistic wellbeing support from fully accredited counsellors and psychotherapists, in the form of on-demand advice and counselling for our people and their immediate family. This service covers mental health concerns, financial worries and physical health anxieties.

Reward & Recognition: All staff have access to our 'Ignite' benefits platform where you will have instant access to savings, cashback and reloadable vouchers for hundreds of leading retailers and brands.

Location

Icon UK are proud to be opening a Cancer Centre in Reading. The facility is custom-built and will provide state of the art oncology services to our patients. The centre will offer the following services:

  • Radiotherapy
  • Chemotherapy
  • Diagnostic Services

The centre is based just south of Reading, with convenient access from the M4.

Company Introduction


Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany.

The Group is built on a strong but simple mission to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of comprehensive cancer care, including medical oncology, radiation oncology, haematology, pharmacy, chemotherapy and sterile compounding, research and theranostics to deliver a true end-to-end seamless service for cancer patients internationally.

Icon Group was established in 2015 and the businesses that form Icon have been pillars of the Australian and ASEAN healthcare community for decades. In 2024, Icon expanded into the UK by bringing Pharmaxo Group into the Icon family, alongside a strategic partnership with Nuffield Health and its first cancer centre in Wimbledon, Icon Cancer Centre London. In 2025, we announced our strategic partnership with Evidia in Germany.

With our operations expanding across the globe, this role offers a valuable opportunity to join the team and make an impact.

At the heart of Icon, there is a clear set of values that guide how work, make decision and support one another every day. We are committed to creating an inclusive, respectful and collaborative environment where everyone can thrive and contribute their best. When you join our team, youll be a part of a culture that not only talks about its values, but brings them to life in a meaningful way.

To learn more about us, please visit: Cancer care careers UK | Join a growing team at Icon Cancer Centre UK

Next Steps

For more information about our recruitment process, please see the attached Candidate guidance.

We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact careers.uk@icon.team and we will be happy to support you through the process.

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