Medical Representative jobs in London

Patient Sales Coordinator – Plastic Surgery

We’re looking for a confident, sales-focused Patient Coordinator to manage enquiries, follow up prospective patients and convert enquiries into consultation and surgery bookings.

You will support patients throughout their journey, providing a friendly, professional service while working towards agreed sales targets. The role also includes patient administration, chaperoning and some social media support.

Key responsibilities

• Handle patient enquiries by telephone, email, WhatsApp and in person.
• Build rapport with prospective patients, explain the booking process and provide accurate information about services and prices.
• Follow up new enquiries and patients who have attended consultations.
• Arrange consultations and coordinate surgery bookings with the wider team.
• Maintain accurate patient records and track enquiries, follow-ups and bookings.
• Provide chaperone support during consultations and examinations, following appropriate training and clinic policy, while maintaining patients’ dignity, privacy and comfort.
• Work closely with surgeons, clinical staff and management to ensure a smooth patient journey.
• Refer medical questions to the appropriate clinician and maintain patient confidentiality.
• Support social media activity by helping create and schedule posts for Instagram and Facebook.
• Help capture suitable clinic content with appropriate consent, respond to general social media enquiries and follow up potential patient leads.

Performance targets and KPIs

You will work towards agreed KPIs (Key Performance Indicators—measurable targets used to assess performance), including:

• Response times to new patient enquiries.
• Daily calls and completed follow-ups.
• Conversion of enquiries into consultation bookings.
• Conversion of consultations into surgery bookings.
• Agreed sales and booking targets.
• Accurate and up-to-date patient records and enquiry tracking.

Targets should be achieved through excellent service, clear information and consistent follow-up, while respecting patients’ decisions and avoiding pressure.

About you

• Excellent communication and customer service skills.
• A confident, professional telephone manner.
• Previous experience in sales or a target-driven customer-facing role.
• Comfortable discussing prices, following up enquiries and working towards KPIs.
• Strong organisation, attention to detail and the ability to manage several tasks.
• Confident using computer systems and maintaining accurate records.
• A caring, discreet approach when handling sensitive information.
• Willing to undertake chaperone training and support patients during consultations and examinations.
• Willing to assist with patient administration and social media activities.

Experience in cosmetic surgery, aesthetics or private healthcare is desirable. Confidence using Instagram and Facebook would be an advantage.

Job Type: Full-time

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Company events

Work Location: In person