Medical Secretarial jobs in Hertfordshire

About Dementech

At Dementech, we specialise in treating neurological disorders for both adults and children. Our strong links with universities enable us to participate in cutting-edge medical and clinical trials, ensuring we remain a state-of-the-art clinic offering the latest treatments and diagnostic solutions.

We are now offering a motivated individual the opportunity to take a strategic step forward in their career and grow with a prominent, forward-thinking company.

Key Responsibilities

• Manage all filing, scanning, and documentation efficiently.
• Process patient payments accurately.
• Copy and prepare doctor reports on clinic letterhead.
• Act as a key liaison between GPs, practices, and Dementech, ensuring strong communication and collaboration.
• Identify and monitor key customers, helping to strengthen patient and GP loyalty.
• Handle patient enquiries and complaints professionally, ensuring prompt and satisfactory resolution.
• Assist colleagues with workload overflow to support smooth clinic operations.
• Research and understand the healthcare market and competition to identify emerging opportunities.
• Maintain the highest standards of confidentiality at all times.
• Support and potentially participate in aspects of clinical trial administration and coordination, gaining exposure to research activities.

Working Pattern

• Willingness to work late shifts (up to 22:30 on weekdays).
• Regular Saturday work as part of a balanced workweek (not additional days).

What We’re Looking For

We need someone who is:

• A fast learner with strong adaptability in a dynamic environment.
• Highly organised, proactive, and detail-oriented.
• Comfortable working under pressure and supporting a busy team.
• Skilled at problem-solving, with the ability to propose innovative solutions.
• Professional in communication, with the ability to build strong relationships with both patients and healthcare professionals.
• Ambitious and motivated to grow with Dementech, with an interest in contributing to clinical trial work as the clinic develops.

Why Join Us?

This is an excellent opportunity to:

• Develop your skills in a fast-paced, innovative healthcare setting.
• Gain exposure to both clinical and strategic aspects of healthcare delivery.
• Work alongside leading specialists in neurology and be part of a clinic that is shaping the future of neurological care.
• Build experience in the administrative and operational side of clinical trials, a valuable step for career progression in healthcare and research.

Now the job not only looks operational/administrative but also offers a development pathway into research and trials, which will appeal to ambitious candidates.

Job Type: Full-time

Pay: From £30,000.00 per year

Ability to commute/relocate:

• London W1G: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative work: 4 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• London W1G (preferred)

Work Location: In person