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Job Post Details

Medical Receptionist/Care navigator - job post

Charing Surgery
Ashford TN27 0AW
£12.71 an hour - Permanent, Part-time

Job details

Pay

  • £12.71 an hour

Job type

  • Part-time
  • Permanent

Location

Ashford TN27 0AW

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Free flu jabs
  • Company events
  • On-site parking

Full job description

Job summary

We are looking for an enthusiastic and professional medical receptionist (care navigator) to join our GP practice. You will work as part of our supportive Patient Services Team with a culture of innovating services to enhance patient care.

Main duties of the job

The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required. Help with repeat medication queries as well as many other queries that come across the reception desk. This is an exciting role where no one day is ever the same.

Overview of the organisation

Charing is a large village in Kent with an active community of residents. We are a friendly, practice looking after patients from Charing and the surrounding villages. We offer our patients a broad and expanding range of services and pride ourselves on offering patients the best care possible.

Telephones

The Receptionist will answer the various incoming outside lines into reception and also the internal lines.

Reception Desk

The Receptionist will greet patients when they arrive in the practice and ensure that they are assisted appropriately.

Records

The Receptionist will contribute to the updating and maintenance of all patient records.

Messages

The Receptionist will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.

Contacting Patients

The Receptionist will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.

Chaperoning

The Receptionist will chaperone patients when requested, in accordance with the practice policy.

Communication

The Receptionist will communicate effectively, promptly and courteously with patients, carers and relatives.

Essential criteria

Candidate must have previous customer service experience.

Desirable criteria

Experience of working in a GP surgery is preferable.

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

  • Company events
  • Company pension
  • Free flu jabs
  • Free parking
  • On-site parking

Work Location: In person

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