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    • 2 days in office and 3 days from home.
    • In this pivotal role, you will be responsible for coordinating schedules for our Care Professionals, ensuring that our…
    • Experience as a medical secretary in a medical setting or.
    • The ideal candidate will have previous medical secretary experience in a medical environment.
    • You’ll provide a comprehensive support service, gathering and recording information from the client, helping them identify the necessary documentation and…
    • Strong understanding of medical terminology and NHS processes.
    • Supporting clinicians with medical reports and urgent administrative tasks.
    • To provide comprehensive medical secretarial support to the GPs and Partners.
    • Updating medical records according to the instructions of doctor/nurses.
    • Previous medical secretary or NHS administrative experience.
    • Manage, process and coordinate all patient complaints from receipt to final response.
    • Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as appropriate.
    • Contract: Full time, permanent position.
    • This will be from both dictation and written requests from clinicians.
    • We are seeking an experienced medical secretary with excellent computer, interpersonal,…
    • Act as the first port of call for patients contacting us in person, online, and via the telephone.
    • Manage high‑volume telephone and online enquiries in a calm,…
    • Maintaining full, true and accurate detail and description in medical records held by PSP.
    • Please highlight from your previous experience when you have held…
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Job Post Details

Home Instead East Anglia logo

Scheduler & Care Professional Coordinator - Hybrid - job post

Home Instead East Anglia
4.5 out of 5 stars
King's Lynn PE30 1AY•Hybrid work
£30,000 a year - Full-time

Job details

Pay

  • £30,000 a year

Job type

  • Full-time

Location

King's Lynn PE30 1AY•Hybrid work

Benefits

Pulled from the full job description

  • Additional leave
  • Work from home
  • Company events

Full job description

Company Overview

Home Instead – Net Care East Anglia Limited is dedicated to transforming the home care industry by prioritising dignity, time, and trust. Founded in 2008, our family-run business focuses on delivering compassionate and individualised support to older adults, ensuring that every client receives care that feels like family.
Summary

We are seeking a Scheduling Coordinator to join our team in East Anglia. In this pivotal role, you will be responsible for coordinating schedules for our Care Professionals, ensuring that our clients receive timely and personalised care. Your contributions will be vital in maintaining the high standards of service that define our mission.
Responsibilities

  • Coordinate and manage schedules for Care Professionals to ensure optimal coverage for client visits.
  • Communicate effectively with clients and staff to address scheduling needs and changes.
  • Maintain accurate records of schedules and client preferences.
  • Collaborate with management to optimise staffing levels based on client demand.
  • Assist in training new staff on scheduling protocols and systems.
  • Monitor service delivery to ensure compliance with company standards.
  • Provide support to Care Professionals as needed regarding their schedules.
  • Contribute to continuous improvement initiatives within the scheduling process.

Qualifications

  • Previous office experience is preferred.
  • Strong organisational skills with attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to work collaboratively within a team environment.
  • Proficient in using scheduling software and Microsoft Office Suite.
  • A compassionate approach towards clients and understanding of their needs is essential.

Schedule

  • 2 days in office and 3 days from home
  • 9am - 5pm, 6am - 5pm (43.5 hours per week)

If you’re ready to make a meaningful impact in the lives of others while working with a dedicated team, we invite you to apply today and help us continue providing exceptional care!

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Work from home

Work Location: Hybrid remote in King's Lynn PE30 1AY

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