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Medical Secretary Job jobs in Chelmsford

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    • Multi-Site · Full Time · Essex.
    • Full time, 5 days per week.
    • Practice Managers · TCO · Reception Teams.
    • VoiceStack (AI call tracking) · CareStack (AI practice…
    • You will provide a comprehensive, effective and efficient Personal Assistant service to support the work of the Basildon senior imaging team to enable them to…
    • Share responsibility for the maintenance and regular updating of databases and systems across various medical education portfolios.
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    • As our Receptionist, you will provide excellent customer service to patients and visitors, ensuring queries are handled courteously and efficiently.
    • Shifts: 8:30am / 9.30am to 4pm, (including alternate weekends) Shift patterns to be discussed at interview.
    • Improve your financial wellness and flexibility with…
    • Contract Type: Temporary, Fixed-Term, Zero-Hours Contract.
    • Hours: 7 hours per day (flexible schedule to be agreed).
    • Sending emails and text message reminders.
    • Confidence handling medical information and maintaining confidentiality.
    • Support pupils with ongoing medical needs throughout the school day.
    • This is a key front-of-house role where you will be the first point of contact for patients, providing a warm welcome and ensuring the smooth day-to-day running…
    • Ideally you'll need to have experience working in a GP surgery and using a clinical system (Emis Web); although full training will be provided.
    • Answer the telephone dealing with or redirecting enquiries.
    • Handle general enquiries referring to appropriate person where necessary.
    • 25 -37.5 hrs per week*.
    • Hours: 8am - 5pm Wednesday, Thursday and Friday with alternate late shift to 6.30pm on a rota basis (currently once a fortnight).
    • Hours:* 20–30 hours per week.
    • Working days will vary and will be spread across Monday to Friday between 8.00am and 6.30pm.
    • Job Types: Part-time, Permanent.
    • The Care Coordinator plays a vital role in ensuring that patients receive comprehensive and coordinated care throughout their healthcare journey.

Job Post Details

Patient Treatment Coordinator - job post

Heybridge Dental Practice/West Square Dental Practice/Corringham Dental Practice
Essex
£26,000 - £31,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £26,000 - £31,000 a year

Job type

  • Permanent
  • Full-time

Location

Essex

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • On-site parking

Full job description

DENTAL GROUP · ESSEX · THREE SITES

Patient Engagement Coordinator

Multi-Site · Full Time · Essex

Location: Heybridge · West Square · Corringham | £27,000–£31,000 | 5 days/week

We're a growing NHS and private dental group with three practices in Essex, and we're looking for a switched-on, patient-focused coordinator to join our team. This is a new role built around turning missed opportunities into booked appointments — and helping our front-of-house teams get better at doing the same.

Location

Heybridge · West Square · Corringham (multi-site, Essex)

Hours

Full time, 5 days per week

Salary

£26,000–£31,000 depending on experience

Reports to

Principal / Area Manager

Works with

Practice Managers · TCO · Reception Teams

Software

VoiceStack (AI call tracking) · CareStack (AI practice management)

About Us

  • Three mixed NHS and private dental practices across Essex — Heybridge Dental Practice, West Square Dental Practice, and Corringham Dental Practice
  • A team of 20+ clinicians supported by dedicated practice managers and a growing support team
  • We use CareStack and VoiceStack — both AI-integrated platforms — and take our systems and data seriously
  • An expanding group with clear growth plans — the right person grows with us

The Role

You'll work across all three sites, using VoiceStack call data to identify where patients are falling through the cracks — then following up, re-engaging, and booking them in with the right person. You'll also support our reception teams through structured feedback and hands-on coaching, and produce clear weekly reporting for practice managers.

What You'll Do

  • Analyse VoiceStack call data across all three sites to identify missed calls, incomplete bookings, and lost new patient enquiries
  • Make proactive outbound calls and send follow-up messages to re-engage patients and convert interest into booked appointments
  • Triage new patient enquiries and book them with the right clinician based on treatment need and availability
  • Produce clear weekly feedback summaries for each Practice Manager covering call handling performance and patterns
  • Deliver structured receptionist coaching — including regular site visits — covering call technique, conversion language, and patient experience
  • Work alongside our Treatment Coordinator (TCO) to hand off warm patients requiring a consultation or finance discussion
  • Track and report monthly on new patient numbers, missed opportunity recovery rates, and conversion performance
  • Support consistent call standards and booking protocols across the group

What We're Looking For

  • Preferred prior experience in dental reception, patient coordination, or treatment coordination — you must understand how a dental practice works
  • Confident and natural on the phone with patients — this role involves regular outbound contact and you need to be good at it
  • Familiarity with call tracking or practice management software (VoiceStack, CareStack, Dentally, SOE or similar)
  • Comfortable analysing call logs and performance data, and turning them into a useful summary without being told how
  • Organised and self-directed — you'll manage your own time across three sites and produce weekly reports without being chased
  • Tactful and constructive when feeding back to colleagues — this is about raising standards, not catching people out
  • Bonus: prior TCO or treatment coordinator experience is a strong advantage

What We Offer

  • £27,000–£31,000 salary depending on experience
  • Performance bonus scheme linked to new patient and conversion metrics — structure confirmed at offer stage
  • A newly created role with real autonomy and visible impact across the group
  • Hands-on leadership that invests in the right people and the right systems
  • Mileage and travel covered for multi-site working
  • Private medical health insurance

How to Apply

Send your CV and a short covering note explaining your dental background

and what appeals to you about this role to: [dentalareamanager@gmail.com]

Dental experience required. Applications reviewed on a rolling basis.

Pay: £26,000.00-£31,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance

Work Location: In person

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