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    • Working 27.5 hours per week, you will be the welcoming first point of contact for our patients — in person, by telephone, and online.
    • As a key member of the Reception Team, you will be responsible for ensuring the efficient and secure operation of the reception area.
    • To receive, admit and direct all patients and visitors and to operate communications equipment.
    • To provide an efficient, courteous and friendly reception…
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Job Post Details

Care Navigator/Medical Receptionist - job post

Hildenborough and Tonbridge Medical Group
Tonbridge TN11 9HL
From £12.75 an hour - Permanent, Part-time

Job details

Pay

  • From £12.75 an hour

Job type

  • Part-time
  • Permanent

Location

Tonbridge TN11 9HL

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • On-site parking

Full job description

Hildenborough and Tonbridge Medical Group (HTMG) is recruiting a part-time Care Navigator to join our friendly, established team across both our surgery sites in Hildenborough and North Tonbridge.

We are a busy double-site dispensing and teaching GP practice serving approximately 17,000 patients. Our Care Navigators play a vital role in helping patients access the right care, and this is a varied and rewarding role for someone who enjoys working with people.

The Role

Working 27.5 hours per week, you will be the welcoming first point of contact for our patients — in person, by telephone, and online. You will work as part of a well-structured team led by a dedicated Care Navigation Lead and Manager, so you will always have clear guidance and support.

We are looking for someone who is:

  • Warm, professional, and patient-focused
  • Calm under pressure with excellent communication skills
  • Flexible and reliable, including availability to cover holiday and sickness
  • Organised with good attention to detail
  • Experienced in a customer-facing or administrative role (GP surgery experience desirable but not essential — full training will be provided)

What we offer:

  • A stable, supportive team with an excellent working culture
  • Clear leadership structure with a CN Lead and Manager
  • NHS pension scheme
  • Onsite parking at both sites
  • Full induction and ongoing training
  • The opportunity to work in a respected dispensing and teaching practice

Hours

· Monday: 7.45am to 1.15pm

· Tuesday: 1pm to 6.30pm

· Wednesday: 1pm to 6.30pm

· Thursday: 1pm to 6.30pm

· Friday: 7.45am to 1.15pm

Flexibility to cover holiday and sickness is essential.

For an application pack and further information, please email: kmicb.admin.hmg@nhs.net

Please note: should this vacancy attract sufficient interest, we reserve the right to close the advert early. We recommend applying promptly to avoid disappointment.

Job Types: Part-time, Permanent

Pay: From £12.75 per hour

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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