Medical Secretary jobs in Amersham

AuDHD Psychiatry is a growing private service specialising in ADHD and autism assessment and treatment for adults and children. We are looking for an experienced Medical Secretary / Patient Coordinator to join our remote administration team.

This is an afternoon and early-evening role, working alongside our existing morning administrator to provide administrative cover across the working day.

The Role

You will support the day-to-day running of the clinic, combining medical administration with direct communication with clients and prospective clients.

Your responsibilities will include:

• Managing shared inboxes, calls and voicemail.
• Responding to prospective-client enquiries and callback requests.
• Explaining our services, assessment pathway, pricing and waiting times.
• Helping clients book the appropriate service and following up incomplete bookings.
• Maintaining accurate and confidential client records in Carebit.
• Processing questionnaires, forms and identification documents.
• Preparing client and GP correspondence using approved templates.
• Supporting assessment report preparation and tracking report deadlines.
• Supporting medication, shared-care and transfer-of-care administration.
• Scheduling appointments, processing prescription requests and generating invoices.
• Maintaining trackers, filing systems and administrative tasks.
• Escalating safeguarding or clinical concerns appropriately.

You will work with Carebit, HubSpot, Calendly, Slack and Microsoft Office. Full training will be provided.

About You

We are looking for someone with:

• Previous experience in medical administration, healthcare administration, administration or customer service.
• Experience working with confidential personal information.
• Excellent written and verbal communication skills.
• Strong organisation and attention to detail.
• A confident and professional telephone manner.
• The ability to manage competing priorities and follow processes accurately.
• Confidence discussing fees, payments and cancellation policies.
• Good working knowledge of Microsoft Office and web-based systems.
• An understanding of confidentiality and GDPR.
• The ability to work independently in a remote environment.

Experience in healthcare, mental health, private healthcare, GP liaison, CRM systems or working with neurodivergent clients would be advantageous.

Working Hours

Approximately 20 hours per week, Monday to Friday, working afternoons and early evenings.

Start time is flexible, typically between 1pm and 3pm, with cover required until approximately 7pm. At least one evening per week will require cover until approximately 8pm.

The agreed working pattern will remain consistent week to week. Occasional Saturday morning availability is also required.

Requirements

• Right to work in the UK.
• Private, confidential home-working space.
• Reliable internet connection.
• Own suitable IT equipment and headset.
• Satisfactory Enhanced DBS or willingness to obtain one.
• Availability for the required afternoon/evening schedule.

Pay & Contract

£16 per hour on a self-employed/contractor basis.

We are also open to a part-time employed contract for the right candidate, with an equivalent PAYE rate agreed at appointment.

Six-month probationary period.

Application Process

Shortlisted candidates will be invited to interview and asked to complete a short telephone exercise as part of the recruitment process.

Job Type: Part-time

Pay: £16.00 per hour

Benefits:

• Work from home

Application question(s):

• How many years of medical/healthcare administration experience do you have?
• Are you willing to obtain an Enhanced DBS check if required?
• Do you have a private, confidential workspace and reliable internet connection suitable for remote work?
• Are you comfortable speaking with clients by telephone, including discussing fees, payments, cancellations and sensitive enquiries?
• Do you have experience using a patient record, clinical management, case-management or CRM system?
• Do you have experience handling confidential personal or clinical information?
• Do you have previous experience in medical administration, healthcare administration, medical secretarial work, or a similar administrative/customer service role?
• Are you able to work until approximately 7pm, including at least one evening per week until approximately 8pm?
• Are you available to work approximately 20 hours per week, Monday to Friday, during the afternoon and early evening?

Work authorisation:

• United Kingdom (required)

Work Location: Remote