Medical Secretary jobs in Birmingham

Job Overview

Join our dedicated healthcare team as a Care Navigator/Medical Receptionist, where your energetic and compassionate approach will make a meaningful difference in patients' lives. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks that keep our clinic running smoothly. Your proactive attitude and organizational skills will help create a welcoming environment, ensuring patients feel cared for and supported from the moment they walk through the door. This paid position offers an exciting opportunity to combine administrative expertise with genuine patient interaction, all within a dynamic healthcare setting.

Responsibilities

• Greet patients warmly and assist them with check-in and check-out procedures to foster a positive experience
• Manage appointment scheduling efficiently, coordinating with medical staff to optimize daily operations
• Answer incoming phone calls promptly, providing accurate information and directing inquiries appropriately
• Collect and verify patient information, ensuring all records are accurate and up-to-date in compliance with privacy regulations
• Handle administrative duties such as filing, data entry, and processing paperwork with attention to detail
• Maintain a clean and organized reception area to promote a professional and welcoming environment
• Support clinical staff by preparing patient charts and assisting with basic administrative tasks as needed

Experience

• Prior office experience or administrative experience is highly desirable, demonstrating your ability to handle multiple responsibilities effectively
• Excellent communication skills to interact confidently with patients, visitors, and team members
• Strong organizational skills to manage schedules, records, and administrative workflows efficiently
• Ability to remain calm and professional in a fast-paced environment while providing outstanding customer service
• Familiarity with healthcare or medical office procedures is a plus but not required; training will be provided

This role is perfect for motivated individuals eager to grow within the healthcare industry while making a positive impact on patient care. If you thrive in energetic environments where your organizational talents shine, we want to hear from you!

Pay: £13.50 per hour

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking

Work Location: In person