Medical Secretary jobs in Birmingham B15

Full-Time Dental Receptionist

Join Our Specialist Dental Team

Central England Specialist Referral Centre is seeking an enthusiastic, professional, and customer-focused Dental Receptionist to become the welcoming face of our busy multidisciplinary specialist practice.

If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in creating outstanding patient experiences, we'd love to hear from you.

About Us

We are a leading private specialist referral centre with an experienced team of specialist dentists, hygienists, and support staff. We are passionate about delivering exceptional patient care in a friendly, professional, and welcoming environment.

As the first point of contact for our patients and referring practices, our reception team plays a vital role in ensuring every patient receives an outstanding experience from their very first interaction.

The Role

This is a varied and rewarding front-of-house position where no two days are the same. You'll work closely with our clinical and management teams to ensure the smooth day-to-day running of the practice while delivering exceptional service to every patient.

Key Responsibilities

• Welcome patients and create a warm, friendly, and professional first impression.
• Manage appointment bookings and coordinate multiple specialist clinicians' diaries.
• Maximise appointment utilisation and efficiently manage clinical schedules.
• Process payments, arrange patient finance, and complete daily cashing up.
• Support patients throughout their treatment journey and follow up after appointments.
• Liaise with referring dentists and dental practices.
• Handle patient enquiries professionally and efficiently.
• Support the Practice Manager and clinical team with the smooth running of the practice.
• Promote patient feedback and online reviews.
• Assist with creating and scheduling engaging content across our social media and marketing platforms.
• Help manage the practice's social media presence to maintain an engaging online profile.
• Manage visitors and deliveries.
• Maintain accurate patient records and gather treatment outcome data.

About You

We're looking for someone who is:

• Friendly, approachable, and passionate about delivering outstanding customer service.
• Professional with an excellent telephone manner.
• Calm, organised, and able to prioritise effectively in a busy environment.
• A proactive team player who shows initiative and takes ownership of their work.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Word, Excel, and Outlook.
• An excellent communicator with outstanding written and spoken English.

Desirable Experience

• Previous dental reception or dental administration experience.
• Experience using Dentally software.
• Knowledge of Boxly patient finance (desirable but not essential).

Working Hours

• Full-time permanent position
• 42–45 hours per week
• One Saturday per month, with a weekday off either before or after the Saturday worked, supporting a healthy work-life balance.

Salary

From £14.00 per hour, depending on experience and qualifications.

Why Join Us?

We believe in rewarding our team and investing in their development. Benefits include:

• Competitive salary based on experience and qualifications.
• Opportunity to work alongside a friendly, supportive, and highly experienced specialist team.
• Ongoing training and professional development.
• Annual Basic Life Support (BLS) and AED training.
• Complimentary annual dental examination and hygienist appointment.
• An additional paid day's annual leave for your birthday.
• A positive, supportive workplace where your contribution is genuinely valued.

Ready to Join Our Team?

If you're passionate about providing exceptional customer service, enjoy working as part of a professional team, and are looking for an exciting opportunity to develop your career in a specialist dental practice, we'd love to hear from you.

Apply today and become part of Central England Specialist Referral Centre, where exceptional patient care starts with exceptional people.

Job Types: Full-time, Permanent

Pay: From £14.00 per hour

Benefits:

• Bereavement leave
• Company events
• Free parking
• On-site parking

Flexible language requirement:

• English not required

Experience:

• Dental receptionist: 1 year (required)

Work Location: In person