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    • As a Private Patient Services Advisor, you will be the main point of contact for prospective private patients, guiding them seamlessly from their initial…
    • Previous experience within a healthcare, medical or hospital environment.
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    • Applicants must be available to work on Fridays and, ideally, Mondays, with the remaining working days to be agreed upon.
    • The Interface Services include several teams comprising of Therapists, Nurses, Health Care Assistants and Integrated Support Workers.
    • Knowledge of medical terminology or healthcare pathways.
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    • Medical administrative / medical PA experience (essential).
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    • Face to face reception work.
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    • Job Types: Full-time, Permanent.
    • Full UK driving license and your own vehicle is a requirement.
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    • You will manage the diaries of all dentist, deal with patient queries by phone, email and in person and undertake other administrative responsibilities…
    • The purpose of the receptionist is to ensure the efficient and smooth running of the secure hospital reception area.
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    • Working hours: Part Time, Tuesday 1-6.30, Friday 8-6.30.
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Private Patient Services Advisor
Horder Healthcare
·
3.5
Crowborough
£27,144 a year
Part-time
Apply on company site

Job details

£27,144 a year
Part-time
Crowborough

Full job description

Job reference
122729
Department
Marketing
Location
Crowborough
Full/Part-time
Part-time
Pay scale from
No Pay Scale
Pay scale to
No Pay Scale
Closing date
12/10/2026

Description
Private Patient Services Advisor
Location: The Horder Centre, Crowborough
Contract: Part-Time
Salary: £27,144.00 (FTE)


About the Role

Join Horder Healthcare’s Private Patient Advisory Team at The Horder Centre in Crowborough. As a Private Patient Services Advisor, you will be the main point of contact for prospective private patients, guiding them seamlessly from their initial enquiry through to booking. This position is ideal for an excellent communicator who thrives on building relationships, managing multiple systems, and delivering an exceptional standard of customer service.

Key Accountabilities

  • Enquiry Management: Handle self-pay and PMI enquiries across phone, email, online, and face-to-face channels.
  • Patient Guidance: Provide clear, accurate information regarding pricing, procedure options, consultant availability, and appointment details.
  • Sales & Lead Conversion: Convert warm leads into bookings and appointments to meet key performance targets.
  • Payment Handling: Process and collect payments for patient consultations.
  • Administration: Maintain accurate, up-to-date patient and booking records across internal databases.
  • Service Excellence: Deliver customer service in line with top independent healthcare standards.
What We Are Looking For

Must-Haves:

  • Proven customer service experience (telephone, face-to-face, and written)
  • Strong IT literacy and comfort handling multiple systems
  • Experience working within service performance standards
  • Strong organizational and workload prioritization skills
  • Confident, presentable, and professional communication style
Nice-to-Haves:

  • Background in sales or lead conversion
  • Previous experience working within a healthcare setting

We are committed to equal opportunities, ensuring a welcoming and fair workplace for every colleague and prospective employee.
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