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Medical Secretary jobs in Bristol

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    • 25 days annual leave plus bank holidays*.
    • Our full team (both clinical and non-clinical) meet for a morning huddle to aim for a good start to the day.
    • Hours: Full-time, 36 hours per week (flexibility required between 7:30am – 6:00pm Monday–Friday and 8:00am – 2:00pm on weekends).
    • Data inputting onto electronic medical records.
    • You will be trained to navigate patients to receive the right care at the right time, by the right clinician.
    • The ideal candidate will be the first point of contact for patients and callers, delivering exceptional customer service while ensuring the smooth day-to-day…
    • Assisting and signposting patients in accessing the appropriate service or healthcare professional.
    • Providing general assistance to the practice team and other…
    • Previous experience as a medical secretary.
    • This role would require travel across out 3 hospitals in Cardiff, Newport and Pontypridd – Mileage would be paid at…
    • Manage letters that patients are requesting, e.g., diamond travel card, TWIMC, letters outlining their current medical problems or medical history.
    • The Care Navigator will be responsible for providing excellent and efficient customer service over the telephone, in a very busy pressurised environment.
    • This is a key front-facing role, providing excellent customer service to patients while supporting the smooth running of reception and administrative functions.
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    • The ideal candidate will play a crucial role in supporting the daily operations of our optical practice, ensuring that patients receive exceptional service and…
    • Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,…
    • The successful candidate will provide administrative and medical secretarial support to a portfolio of private consultants and their patients.
    • This is a varied role which combines elements of healthcare administration, patient support, business administration, project coordination and operational…
    • The role involves working in collaboration with colleagues to support service improvements within Gynaecology, Maternity and Neonatal Services.
    • You will need to be able to use your negotiating skills to with clinicians and patients to ensure that patients receive their treatment within our target times.

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Job Post Details

Patient Co-ordinator - job post

Whiteladies Medical Group
Bristol BS8 2PU
£12.74 - £13.55 an hour - Permanent, Full-time

Job details

Pay

  • £12.74 - £13.55 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Bristol BS8 2PU

Benefits

Pulled from the full job description

  • Annual leave
  • Free parking
  • Company pension
  • Cycle to work scheme
  • On-site parking

Full job description

Salary: £12.74-£13.55 per hour Subject to experience (£24,905-£26,488) Pay Review Pending

37.5 hours per week

25 days annual leave plus bank holidays

NHS Pension

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the wellbeing of our team. Our full team (both clinical and non-clinical) meet for a morning huddle to aim for a good start to the day.

To support our staff who run/cycle to work we have a shower and secure bike storage.

Sustainability focused practice

Member of the highly functional Healthwest PCN

About Us

High-performing 16000 patient practice in the popular Clifton area of Bristol

  • 12 GPs (6 partners, 6 salaried)
  • Training practice with 3 established trainers, 2 training programme directors, one LMC member and a ICB Clinical Lead
  • Awarded the 2021 Academy GP practice prize by University of Bristol for undergraduate teaching
  • Involvement in clinical research

Full-time (37.5 hrs per week) Monday to Friday (Early - 8am-4pm /Late 10.30am-6.30pm rota)

Full induction programme - training buddy - full training given

Annual in-house appraisals

Cycle to work scheme

On-site parking

Air-conditioned offices

Job Summary:

You will assist and support the practice in providing an efficient, professional and welcoming first point of contact (mainly by telephone but also face to face) to all of WMG patients and visitors to the practice.

Main Responsibilities:

  • Assist the Patient Services Manager with monitoring and ensuring daily tasks are completed/up to date
  • Provide support and assistance to colleagues, Patient Services Manager and Operations Manager whenever appropriate
  • Provide assistance with mentoring new and existing colleagues and becoming a ‘buddy’ when appropriate
  • Actively promote and encourage excellent customer service within the team

Main roles:

  • Telephone Support – answer and deal with patient calls
  • Administration - document management, workflow, scanning, referrals,
  • Data entry of registrations, amendments and deductions
  • Deal knowledgeably and competently with urgent calls from patients and/or colleagues
  • IT – EMIS, Sentiers (Patient Triage System), EMIS workflow, Tasks, GP TeamNet, NHS Mail, Pharmacy referrals
  • Front Desk (rota system). Greeting patients and consulting with members of the practice team. Handling patient queries and assisting colleagues as and when appropriate
  • Unlocking and securing the building both in the morning and evening

Job Types: Full-time, Permanent

Pay: £12.74-£13.55 per hour

Benefits:

  • Cycle to work scheme
  • Free parking
  • On-site parking

Application question(s):

  • Please provide a covering letter detailing what relevant skills and experience you can bring to this role.

Experience:

  • Customer service: 2 years (required)
  • Administrative: 2 years (required)

Work Location: In person

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