Medical Secretary jobs in Bristol BS1

Patient Care Coordinator Dental Receptionist

Full-Time | Independent Dental Practice | Keynsham

Competitive Pay | Flexible Hours | Training & Career Development

We're looking for an experienced Dental Receptionist / Patient Care Coordinator who is passionate about delivering exceptional customer service.

This role would suit someone who already has experience working in a dental practice, enjoys building relationships with patients, and takes pride in creating outstanding patient experiences from the first phone call through to the completion of treatment.

This is a fantastic opportunity to join a supportive, family-owned dental practice where teamwork, kindness, and professional development are genuinely valued. If you enjoy helping people, thrive in a busy environment, and want to make a real difference to patients’ experiences, we’d love to hear from you.

Why You’ll Love Working With Us

• Join an award-winning, independent family-owned practice
• Work alongside an experienced, supportive team
• Modern digital practice using cloud practice management
• Competitive salary based on experience
• Ongoing training and personal development
• Genuine opportunities to grow your career
• Staff dental benefits
• Full-time role (4–5 days per week including Thursday evening)

Your Role

As a key member of our front-of-house team, you will:

• Welcome patients and create a positive first impression
• Support patients before, during, and after their appointments
• Managing clinician diaries to maximise utilisation
• Handling patient enquiries and treatment bookings
• Following up outstanding treatment plans
• Supporting membership administration
• Liaising with laboratories and referring practices where required
• Helping the practice achieve an exceptional patient experience

What We’re Looking For
Essential

• Previous experience working in a dental reception or patient care role
• Outstanding customer service skills with a warm, confident telephone manner
• Experience using Dentally or Software of Excellence (Exact)
• Excellent communication and organisational skills
• Strong IT skills and confidence using Outlook and Microsoft Office
• The ability to remain calm, organised and professional in a busy environment
• A positive, proactive attitude and willingness to support the wider team

Desirable

• Experience discussing treatment plans and finance with patients
• Knowledge of private dental practice workflows
• Experience with social media or marketing

Training will be provided on our practice systems and processes; however, previous experience using Dentally or Software of Excellence (Exact) is highly desirable.

About Muse Dental

Muse Dental is an independent, family-owned dental practice in the heart of Keynsham. Our mission is simple: to provide outstanding dental care with a genuinely personal touch, making every patient feel welcome, comfortable, and cared for.

If you're passionate about delivering exceptional customer care and already have experience working in a dental practice, we'd love to hear from you.

Please send us your CV together with a short covering letter explaining why you'd be a great addition to the Muse Dental team.

Job Types: Full-time, Permanent

Pay: £14.89 per hour

Benefits:

• Additional leave
• Company pension
• Employee discount
• Employee mentoring programme
• Paid volunteer time
• Private dental insurance
• Sick pay
• Store discount

Ability to commute/relocate:

• Keynsham BS31 1DP: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental practice: 1 year (required)
• Customer service: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person