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    • Patient Triage Advisor – Lung Cancer Screening.
    • Hours: Full-time | 8‑hour shifts between 8am–8pm, Monday to Friday (flexible working pattern), plus 1 Saturday…
    • How to process medical documents, clinical codes, and prescription workflows.
    • No previous medical experience is required — if you have a strong background in…
    • It is a part time role of 25 hours per week Monday - Friday, shift pattens of 8.30am - 1.30pm 1.30pm - 6.30pm.
    • Candidates must be IT literate.
    • To provide a professional, efficient, and friendly administrative service to patients, clinicians, and colleagues, ensuring the smooth day-to-day running of the…
    • We are using EMIS Web and DOCMAN as our clinical system along with Ask My GP to provide digital platform to our patients.
    • Check emails on a daily basis.
    • Management of manual medical records.
    • Scanning of correspondence onto medical records and some coding.
    • Start and end of day opening & closing procedures.
    • As part of our practice team, you will provide vital administrative and patient-facing support to ensure our services run smoothly and efficiently.
    • Wednesday 13:00 to 18:30 (week 1) / 14:30 to 20:00 (week 2) - in Malpas.
    • Although General Practice experience is desirable, full training will be provided to…
    • As a Receptionist the job role is patient facing, answering all queries from patients and third parties.
    • We work across a number of IT systems and telephone…
    • The candidate should have excellent customer service skills and deal with patients in a professional and friendly manner.
    • Monday to Friday 08..00am - 6:30pm.
    • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
    • Serve as the primary patient contact for all incoming calls, emails, and live chat queries, handling both service questions and medical enquiries with warmth…
    • Training can be given, but applicants with over 1 years experience in this role will have a greater advantage.
    • Communicating with patients via AskmyGP.
    • The job includes engaging with patients face to face, handling incoming calls, logging data onto the EMIS system (experience desirable, however not essential),…
    • Identify patients requiring urgent medical attention and ensure they are appropriately signposted.
    • Arrange ambulance transport requests and accurately record…

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Job Post Details

Patient Triage Advisor - job post

InHealthGroup
3.0 out of 5 stars
Universal House, Erf Way, Middlewich CW10 0QJ
£24,852.66 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £24,852.66 a year

Job type

  • Full-time

Location

Universal House, Erf Way, Middlewich CW10 0QJ

Benefits

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Company pension
  • Cycle to work scheme

Full job description

About the role

Patient Triage Advisor – Lung Cancer Screening



Location: Universal House, Erf Way, Middlewich
Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.


Hours: Full-time | 8‑hour shifts between 8am–8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am–12pm or 9am–1pm).

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life‑saving appointments. This is a rewarding opportunity where you can make a real difference in people’s lives while working in a fast-paced and supportive environment.

What you’ll do:

  • Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
  • Complete telephone triage consultations to assess eligibility
  • Maintain accurate patient records and data for reporting
  • Escalate issues and ensure follow‑up appointments meet NHS guidelines
  • Deliver excellent service while supporting patients from a wide range of backgrounds

What we’re looking for:

  • Experience in a customer or patient‑facing role (this is a predominantly phone‑based position)
  • Strong communication and organisational skills
  • Understanding of patient confidentiality and data protection (GDPR)
  • Comfortable working with internal systems and quality assurance processes
  • Confident handling queries with empathy and professionalism
  • Previous contact centre experience is desirable but not essential

Next steps:

  • Complete an application form
  • Complete 4 automated video interview questions
  • CV & video shortlisting
  • Face-to-face interview

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

  • 25 days annual leave (plus bank holidays)
  • Generous company contribution pension scheme
  • Fantastic learning and development opportunities
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
  • Monthly award programme and online peer-to-peer recognition
  • Refer a friend bonus
  • Discounts on InHealth’s healthcare services
  • Smart tech, Cycle to Work and thousands of discounts and cashback options
  • Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group


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