We are looking for an experienced, motivated and enthusiastic Lead Medical Secretary who is ready to take the next step in their career, with the opportunity to develop into the role of Assistant Practice Manager.

This is an excellent opportunity for an individual who has strong organisational and leadership skills, enjoys taking responsibility and is keen to develop their knowledge of general practice management.

The successful candidate will initially lead and support the Medical Secretarial Team while gradually taking on additional administrative, operational and management responsibilities under the guidance of the Practice Manager.

Key Responsibilities

Medical Secretarial Team Leadership

Oversee the day-to-day running of the Medical Secretarial Team.
Ensure referrals, correspondence and administrative tasks are completed accurately and within agreed timescales.
Support, supervise and motivate team members to maintain high standards of performance.
Monitor workloads, identify challenges and implement improvements.
Ensure effective communication between clinicians, administrative staff and external healthcare providers.
Support staff training, development and adherence to Practice policies and procedures.

Development Towards Assistant Practice Manager

As part of the career development pathway, the successful candidate will have opportunities to:

Assist the Practice Manager with the day-to-day operational management of the Practice.
Support staff supervision, performance management, rotas and absence management.
Contribute to the development and implementation of policies and Standard Operating Procedures (SOPs).
Assist with complaints, significant events, patient feedback and service improvements.
Support CQC compliance, clinical governance and quality assurance processes.
Participate in Team Leader meetings and contribute to operational decision-making.
Support the coordination of services and effective communication across departments.
Develop leadership and management skills through practical experience, mentoring and appropriate training.

About You

We are looking for someone who:

Has previous experience working as a Medical Secretary, preferably within General Practice.
Has excellent organisational, communication and interpersonal skills.
Demonstrates leadership potential and the ability to support and motivate colleagues.
Is confident in managing competing priorities and working under pressure.
Has a proactive, flexible and solution-focused approach.
Understands the importance of confidentiality, professionalism and patient-centred care.
Is willing to learn, accept new responsibilities and contribute positively to the wider management team.
Has a genuine interest in progressing into Practice Management.

Previous supervisory or team leadership experience would be advantageous, although a positive attitude, commitment and willingness to develop are equally important.

What We Offer

A supportive and friendly working environment.
A structured opportunity for career development.
Mentoring and guidance from the Practice Manager.
Opportunities to gain experience across different areas of Practice Management.
Access to relevant training and professional development.
The opportunity to contribute to service improvements and the future development of the Practice.
Potential progression to Assistant Practice Manager, subject to demonstrated competencies, performance and the operational needs of the Practice.

Our Expectations

We are seeking someone who is committed to teamwork, professional development and maintaining high standards of patient care.

The successful candidate will be expected to demonstrate initiative, accountability, effective communication and a willingness to take ownership of responsibilities.

This is more than a Medical Secretary position — it is an opportunity to develop into a future management role within General Practice.

How to Apply

Please submit your CV and a covering statement explaining your relevant experience, leadership skills and interest in progressing into Practice Management.

Pay: £27,900.00-£29,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

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