Medical Secretary jobs in Durham

About the role

We are looking for a friendly, organised and reliable Chiropractic Assistant to join our team at Durham Family Chiropractic. This is primarily a reception and administrative role, helping to ensure the smooth day-to-day running of the practice and providing a warm, welcoming experience for our patients.

You will be the first point of contact for patients, both in person, over the phone and via email, and will play an important part in managing appointments, patient records and general administration.

You will also work closely with our chiropractors and wider team to provide assistance when necessary.

Working hours and location

• 24 hours per week, based primarily at our Durham practice.
• Monday to Friday, with shifts scheduled between 7.30am and 7.30pm.
• Flexibility to work both early and late shifts is essential.
• Working days and shift patterns will vary depending on the needs of the practice and will be agreed in advance.
• Occasional cover may be required at our Sedgefield practice, particularly during staff holidays.

A full driving licence and access to transport would therefore be preferred, but are not essential.

Key responsibilities

• Welcoming patients and creating a friendly, professional first impression.
• Managing appointments, maintaining the practice diary and arranging patient follow-ups.
• Answering telephone calls, responding to emails and dealing with general patient enquiries.
• Taking payments and processing patient accounts accurately.
• Supporting the Chiropractors in maintaining accurate and up-to-date patient records, ensuring all information is handled confidentially.
• Explaining routine practice procedures and helping patients with any general queries.
• Opening and closing the practice as required.
• Keeping reception and shared areas clean, tidy and welcoming.
• Providing general administrative support to the chiropractors and wider team.
• Attending regular training, both in-house and remotely, to develop knowledge and skills relevant to the role.

About you

We are looking for someone who:

• Has a friendly, approachable and professional manner.
• Enjoys working with people and providing excellent patient care.
• Is organised, reliable and able to manage a variety of tasks.
• Has excellent written and verbal communication skills.
• Has good attention to detail and is comfortable handling payments and confidential information.
• Is confident using computers and willing to learn new systems.
• Can work independently as well as part of a small team.
• Is flexible and able to adapt to the changing needs of a busy practice.

Previous experience in a healthcare or chiropractic setting would be an advantage, although we would also welcome applications from candidates with a strong customer service or administrative background.

A willingness to learn and take on new responsibilities is important, as full training will be provided.

Job Type: Part-time

Pay: £12.71 per hour

Benefits:

• Company events
• Free parking
• On-site parking

Application question(s):

• This role involves 24 hours per week, with shifts varying between 7.30am and 7.30pm, Monday to Friday. Are you able to work a flexible shift pattern, including both early and late shifts?
• Do you have previous experience in a reception, administrative, customer service, or healthcare setting?
• Are you able to travel to our Sedgefield practice occasionally to provide holiday or cover if required?

Work Location: In person