Medical Secretary jobs in Farnham GU9

Superstar Orthodontic Receptionist

Surrey Orthodontics Group – Farnham, Surrey

At Surrey Orthodontics Group, we don't just straighten teeth—we create confident smiles and life-changing experiences. Our reputation is built on exceptional patient care, cutting-edge orthodontic treatment, and a team that genuinely enjoys making a difference every day.

We're looking for an outstanding Receptionist to become the welcoming face of our practice. This is not a role for someone who wants to simply answer phones and book appointments. We are seeking an enthusiastic, proactive, highly organised people-person who thrives in a fast-paced environment and takes pride in delivering an exceptional patient experience from the moment a patient walks through the door.

If you love helping people, have outstanding customer service skills, and enjoy being at the heart of a busy, successful team, we'd love to hear from you.

The Role

As the first point of contact for our patients, you will play a vital role in creating a warm, professional, and memorable experience for every visitor. We require someone that would be able to assist at our Godalming and Cranleigh Practice should we need assistance.

Your responsibilities will include:

• Providing a genuinely friendly, confident, and professional welcome to patients and visitors.
• Managing a busy appointment diary with accuracy and efficiency.
• Handling incoming calls, emails, and patient enquiries with professionalism and enthusiasm.
• Supporting patients throughout their orthodontic journey and ensuring they feel valued and cared for.
• Maintaining accurate and confidential patient records.
• Processing payments and assisting with financial administration.
• Working closely with clinicians and colleagues to ensure the smooth running of the practice.
• Proactively identifying opportunities to improve the patient experience.
• Maintaining a reception area that reflects the high standards of our practice.

Who We're Looking For

This is a customer-facing role and exceptional people skills are essential.

Non-Negotiable Requirements

• Previous experience in a busy receptionist, front-of-house, customer service, hospitality, healthcare, or administrative role.
• You must live within a 15-mile radius of Farnham.
• Excellent spoken and written English.
• Strong IT and organisational skills.
• A positive, can-do attitude and willingness to take ownership of your role.

You'll Stand Out If You Are:

• Naturally warm, engaging, and enthusiastic.
• Able to build rapport quickly with patients of all ages.
• Calm, professional, and solutions-focused under pressure.
• Highly organised with excellent attention to detail.
• Reliable, proactive, and genuinely committed to delivering outstanding service.
• A team player who enjoys contributing to a positive workplace culture.

Experience within dentistry or orthodontics is advantageous but not essential. We can teach systems and processes; we are looking for the right personality, attitude, and professionalism.

What We Offer

• Private healthcare cover.
• Company pension scheme.
• Ongoing training and development.
• Genuine opportunities for career progression.
• A supportive, friendly, and ambitious team.
• Modern, well-equipped practices.
• A workplace culture built around excellence, kindness, teamwork, and patient care.

Working Hours

Monday – Thursday: 9:00am – 6:00pm

Friday: 9:00am – 4:00pm

Occasional participation in a rotating Friday shift (11:00am – 6:00pm) may be required.

Qualifications

GCSEs (or equivalent) required.

Join Us

If you're the type of person who loves creating great first impressions, enjoys helping people, and takes pride in delivering exceptional customer service, we'd love to hear from you.

Apply today and become part of a team that's changing smiles—and lives—every day.

Work Location: In person