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    • Elvetham Dental Care is looking for an experienced Dental Receptionist to join our friendly, family-owned practice on a full-time basis.
    • As the first point of contact for our patients, you will play a vital role in creating a warm, professional, and memorable experience for every visitor.
    • Strong understanding of medical terminology.
    • Review medical records and remove third party references as per protocols.
    • Job Types: Full-time, Permanent.
    • Our multidisciplinary team includes GPs, Advanced Nurse Practitioners, Physician Associates, Clinical Pharmacists, Practice Nurses, Healthcare Assistants, MSK…
    • The main purpose of this role is to work alongside the PCN’s Proactive Care (PAC) Nurse and the current PAC Care Co-ordinator in delivering proactive medical…
    • To assist clinical staff by preparing medical/insurance and other reports, tracking progress to ensure prompt turnaround and payment where appropriate.
    • Confident user of Microsoft Office (Outlook, Word, Excel, Teams), patient management systems, CRM platforms and electronic medical records (EMR).
    • This navigation will be informed by the patient segmentation we have applied to our patient databases to identify those patients in different health cohorts;…
    • The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.
    • To provide administration and secretarial support to the…
    • You will be the first point of contact for patients, providing excellent customer service while supporting the smooth day-to-day running of the practice.
    • The successful candidate’s will be the first point of contact for our patients and will need to have strong communication skills with a friendly and…
    • Reports to:* Admin /Operations Manager.
    • Hours per week: 25- 37 Hours per week.
    • Hourly rate - from £13.50 per hour.
    • Interrogate data for audit purposes;
    • Contract Type:* Permanent or zero-hour contract, with the potential for additional ad-hoc shifts to provide holiday and sickness cover.
    • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
    • Taking messages and passing on information.
    • This position requires the individual to have an excellent telephone manner with previous experience in a dental environment being an advantage.

Job Post Details

Full Time Dental Receptionist - job post

Home Counties Clinics - Elvetham Dental Care
3a ELVETHAM ROAD, Fleet GU51 4QL
Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Job type

  • Full-time

Location

3a ELVETHAM ROAD, Fleet GU51 4QL

Benefits

Pulled from the full job description

  • On-site parking

Full job description

Dental Receptionist Elvetham Dental Care

Elvetham Dental Care is looking for an experienced Dental Receptionist to join our friendly, family-owned practice on a full-time basis.

We are a mixed NHS and Private practice and pride ourselves on delivering outstanding customer service and high-quality patient care. This is an important role within the practice, working closely with the reception team, Head Receptionist and Practice Manager to help ensure the smooth and efficient day-to-day running of the practice.

We are looking for someone who is organised, proactive, personable and confident working within a busy dental environment.

About the Role

As Dental Receptionist, you will play a key role in maintaining excellent patient care and supporting the daily operations of the practice.

This role includes reception duties, diary management, administration, patient communication and helping resolve day-to-day operational issues within the practice. You will work closely with both the reception and clinical teams to help ensure the practice runs efficiently each day.

Key Responsibilities

  • Deliver exceptional customer service and patient care
  • Full diary management for clinicians
  • Manage patient bookings, cancellations and recalls
  • Answer telephone and email enquiries professionally and efficiently
  • Ensure treatment plans, consent forms and finance paperwork are completed correctly
  • Assist with reducing failed appointments and bad debt
  • Carry out opening and closing procedures
  • Complete end-of-day cashing up and administration tasks
  • Support reception audits and administration processes
  • Help maintain smooth day-to-day reception operations
  • Assist with troubleshooting general operational issues including phone systems, WiFi/server issues and maintenance concerns
  • Liaise with external companies regarding repairs or service issues when required
  • Maintain strong communication with clinical and reception teams
  • Support the Head Receptionist and Practice Manager with general administration and practice organisation
  • Ensure compliance with practice policies and procedures

About You

  • Previous/current experience as a Dental Receptionist is essential
  • Experience using SOE/Exact is preferred
  • Experience with Clinipad is beneficial but not essential as training will be provided
  • Proficient in Microsoft Word and Outlook
  • Calm and professional within a fast-paced environment
  • Strong organisational and multitasking skills
  • Excellent communication and customer service skills
  • Confident using initiative and problem-solving independently
  • Positive, reliable and team-focused with a strong work ethic
  • Professional and well presented

What We Offer

  • On-site parking
  • Monthly team meetings and training
  • A supportive and close-knit team environment
  • Opportunity to contribute ideas and grow within the practice

Working Hours

Monday: 7:45am – 6:15pm
Tuesday – Thursday: 7:45am – 5:15pm/2pm

(2 Fridays per month, finish at 2pm)

1 Saturday per month: 7:45am – 1:15pm

Job Type

Full-time

Salary

Dependent on experience

If you are an experienced Dental Receptionist looking to join a friendly and professional team, we would love to hear from you.

Job Type: Full-time

Benefits:

  • On-site parking

Experience:

  • Dental receptionist: 1 year (required)
  • SOE: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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