Medical Secretary jobs in Gatley

About Us

The Back Clinic Poynton is a patient-centred chiropractic clinic focused on delivering exceptional outcomes and a premium standard of care. We help people move better, feel better, and live pain-free through high-quality, personalised treatment.

Our team is committed not only to clinical excellence, but also to creating an outstanding patient experience at every stage of the journey. As we continue to grow, we are looking for a warm, organised, and proactive Clinic Assistant to play a key role in both patient care and the smooth running of the clinic.

The Role

Interview Process & Start Dates

• Application deadline: 30th September, 11pm
• Interviews: 1st-2nd October (Stage 1 on Zoom + Stage 2 in-person)
• Start date: Immediate to within 2 weeks

This is a front-facing, people-focused role combining reception, administration, and patient support. You will be responsible for creating a welcoming and professional environment, ensuring the clinic runs efficiently, and supporting patients in understanding and committing to their care plans.

You will also contribute to the clinic’s growth through excellent service, patient retention, and confident, ethical communication.

Patient Experience & Front Desk

• Welcome patients and visitors with warmth, professionalism, and confidence
• Manage phone, email, and in-person enquiries efficiently
• Guide new patients through bookings, forms, and clinic processes
• Maintain a calm, supportive, and organised reception environment

Scheduling, Administration & Systems

• Manage appointment scheduling and chiropractor diaries
• Maintain accurate patient records using clinic systems (e.g. Jane App)
• Process payments, issue receipts, and balance daily transactions
• Coordinate with suppliers, deliveries, and service providers
• Provide administrative support to chiropractors and clinic leadership
• Provide cover for the Clinic Manager when required

Patient Support & Ethical Sales

• Clearly explain chiropractic services, care plans, and pricing
• Encourage patients to book recommended treatment plans and follow-ups
• Support re-booking, wellness care programmes, and ongoing visits
• Follow up on missed appointments or incomplete care plans
• Contribute to clinic growth through excellent service, patient retention, and
• education-based conversations
• Meet agreed individual and clinic targets in line with company standards, supporting
• patient retention, care plan completion, and overall service excellence

Clinic Operations

• Ensure reception and patient areas are clean, welcoming, and organised
• Prepare treatment rooms as needed
• Monitor and manage clinic stock and supplies
• Assist with clinic promotions, events, and patient communications

Success in This Role Looks Like

• A consistently warm, professional, and efficient front desk experience
• High levels of patient retention and rebooking
• Strong adherence to care plans and appointment schedules
• Smooth day-to-day clinic operations
• Positive contribution to clinic growth and patient satisfaction

Skills & Experience Required

• Previous experience in reception, sales, administration, or customer service.
• Excellent communication and interpersonal skills
• Strong organisation and attention to detail
• Confidence using booking systems, payments, and basic IT platforms
• Professional, friendly and calm under pressure
• Comfortable discussing services, fees and care plans in a clear, supportive and ethical manner
• Motivated to contribute to clinic growth, patient retention and outstanding service

This Role Would Suit Someone Who:

• Enjoys working in a fast-paced, people-focused environment
• Takes pride in delivering exceptional service and building relationships
• Is confident guiding patients and having supportive, outcome-focused conversations
• Is proactive, organised and takes ownership of their role
• Wants to be part of a growing, purpose-driven clinic

What We Offer

• Opportunity to grow with the clinic as we expand, with scope for progression for team members who demonstrate initiative, reliability, and leadership
• Competitive salary + performance incentives
• 28 days’ annual leave pro rata (including bank holidays)
• Staff chiropractic care
• Positive, team-focused clinic culture
• Ongoing training and development

Hours & Availability

Job Type: Part Time

Hours: Approximately 20 hours per week, Monday -Friday plus typically 1-2 Saturday morning shifts per month (approximately 4 hours each).

The clinic is open 8:15am–7:00pm Monday–Friday and 8:15am–12:30pm on Saturdays. Flexibility to work a range of shifts within these opening hours is required.

The role also includes participation in community spinal screening events during our busier event season, typically around one weekend event per month (Saturday or Sunday, approximately 6–8 hours),

This role would suit someone who is flexible and willing to help with additional hours to support holiday and sickness cover when needed.

A full UK driving licence and access to your own vehicle are required for this role.

To apply, please send your CV and a covering letter.

Please note that only shortlisted candidates will be contacted. We reserve the right to close this vacancy early if a high volume of applications is received

Pay: From £13.50 per hour

Expected hours: 20.0 – 24.0 per week

Benefits:

• Company pension
• On-site parking

Work Location: In person