We have an exciting opportunity for motivated individuals to support the coordination of patient care at New Hall Surgery and across the division on a full-time basis. If you enjoy working collaboratively, communicating with patients, and helping to improve health outcomes, we would love to hear from you.

Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals who are career driven and passionate about patient care. You will play a key role in supporting patients with long-term and chronic conditions, helping them navigate health and social care services, access the right support, and become active participants in managing their own health and wellbeing.

As an employee with us, you can benefit from:

Enrolment in the NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support and initiatives

Main duties of the job

This is a patient-focused coordination role supporting the effective management of patients with chronic conditions and complex health and care needs. You will work as a key part of the multidisciplinary team, acting as a central point of contact for patients and helping to ensure their care is coordinated, person-centred, and responsive to their individual needs.

Main duties include:

Supporting patients to understand, prepare for, and actively participate in their care.
Coordinating care and working closely with healthcare professionals, patients, families, carers, and external services.
Providing advice, information, and signposting to appropriate health, social care, and community services.
Supporting the delivery of preventative health care and helping patients improve their health and wellbeing.
Identifying barriers to care and supporting patients in accessing appropriate services and resources.
Maintaining accurate records and managing information in line with confidentiality and data protection requirements.
Liaising with multiple stakeholders to ensure agreed actions and care plans are followed up.
Supporting patients to improve their understanding and confidence in managing their health and long-term conditions.
Contributing to service improvement, quality improvement activity, and the development of effective ways of working.
Working collaboratively with clinical and non-clinical colleagues to support seamless patient care and positive health outcomes.

The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team, using sound judgement and strong communication skills to ensure tasks are completed to a high standard while supporting excellent patient care and service delivery.

Overview of Your Organisation

Our Hull practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.

In this role, you will work directly with patients and the wider multidisciplinary team while developing valuable coordination, communication, and healthcare skills. You will contribute to sustainable improvements within Primary Care and support positive patient outcomes across the division.

You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and aspect of your role.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

If you are looking for a rewarding role where your contribution directly supports patient wellbeing and improves health outcomes, apply now and grow your career with Modality Partnership.

Job Description

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

As a Care Coordinator you will work as a key part of the primary care network (PCN) multi-disciplinary team. Care coordinators proactively contact patients to arrange and facilitate their care. Care coordinators provide extra time, capacity and expertise to support patients who might be vulnerable, have complex needs, or who would otherwise benefit from increased continuity of care. You will ensure that their care is seamless, and that everyone involved is working together.

Within the care coordination team, you will lead on safeguarding elements, coordinating the care provided to patients affected to support a joined-up approach and effective documentation. This will include attending safeguarding meetings regularly across the sites, developing a relationship with Social Services and DAP (Domestic Abuse Partnership) to ensure we have access to improved information, and working closely with GP Safeguarding site leads and Modality XXXX overall GP Safeguarding Lead. You will liaise with clinical and non-clinical staff to discuss any safeguarding concerns in particular childhood immunisation non-attenders, working with the Care Coordinator vaccination lead.

You will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients. You will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. The groups of patients the care coordination team support develop as new needs are identified, and currently include care home residents, patients with learning disability, cancer diagnoses and multiple long term conditions. This may change over time.

You will enjoy this role if you are able to work sensitively with patients, families, and carers, communicate effectively with a range of professionals, work collaboratively as part of a healthcare team, and contribute to the continuous improvement of services.

If you are looking for a rewarding role with daily challenges and opportunities to make a real difference to patient care, we welcome your application to join our growing team.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at interview, we are not able to offer sponsorship for this role.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification

Experience

Minimum of two years’ experience working with healthcare professionals, or previous experience within the NHS, social care, or a relevant field.
Experience of working within a multidisciplinary setting where influence and negotiation are required.
Experience of coordinating and liaising with multiple stakeholders to achieve specified outcomes.
Experience of providing advice, information, and signposting to service users.
Experience of undertaking quality improvement activity.
Experience of using technology and digital tools to support health and wellbeing.
Experience of co-production with patients or service users.

Knowledge

Level 2 qualification in Maths and English.
Understanding of health and social care processes.
Knowledge and familiarity with medical terminology.
Understanding of social determinants of health and how these can be addressed with patients.
High levels of health literacy.
Excellent knowledge of Microsoft Office.
Educated to Level 3 in a relevant subject, or working towards this qualification.
Knowledge of technology and digital tools that can support health and wellbeing.
Understanding of current issues facing the NHS.
Understanding of primary, secondary, and tertiary disease prevention and how patients can build prevention into their lifestyle.
Awareness of local services and resources available to individuals, carers, and families.

Skills

Skilled in the use of person-centred measurement and outcome approaches.
Ability to collate and communicate complex information clearly and effectively.
Ability to assess and work within an individual’s level of health literacy and support them to increase their understanding.
Excellent written and verbal communication skills.
Strong motivational and influencing skills.
Excellent interpersonal and relationship-building skills.
Ability to deal sensitively and professionally with patients and service users.
Ability to work effectively as part of a multidisciplinary team.
Ability to prioritise and manage a varied workload.
Strong analytical and judgement skills.
Ability to analyse and interpret information and present findings clearly and concisely.
Excellent organisational and administrative skills.
Ability to use asset-based approaches when working with individuals and families.
Ability to use patient activation tools to assess knowledge, skills, and confidence in managing health and wellbeing.
Ability to use relevant NHS digital resources effectively.